Avaya Proactive Contact Implementation 6204.1 Certified Exam Dumps

6204.1 Exam Dumps

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Certification Provider: Avaya
Exam Code / Number: 6204.1
Exam Name: Avaya Proactive Contact Implementation Exam
Exam Questions: 100
Corresponding Certification: Avaya Specialist

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Avaya 6204.1 Exam Syllabus Topics:

SectionObjectives
Topic 1: Installation and Configuration- Integration
  • 1. CRM and telephony system integration
    • 2. Avaya Aura integration components
      - System Setup
      • 1. Network and integration configuration
        • 2. Server and application installation
          Topic 2: Avaya Proactive Contact System Fundamentals- Architecture Overview
          • 1. Dialing modes and campaign structure
            • 2. System components and deployment model
              - Core Concepts
              • 1. Outbound contact strategies
                • 2. Agent and call flow basics
                  Topic 3: Campaign Management- Operational Control
                  • 1. Real-time monitoring
                    • 2. Performance tuning and optimization
                      - Campaign Design
                      • 1. Campaign setup and dialing strategies
                        • 2. Contact list management
                          Topic 4: Troubleshooting and Maintenance- System Diagnostics
                          • 1. Performance troubleshooting
                            • 2. Logging and error analysis
                              - Maintenance Procedures
                              • 1. System updates and patching
                                • 2. Backup and recovery operations


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