6205.1 Exam Dumps
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| Certification Provider: | Avaya |
|---|---|
| Exam Code / Number: | 6205.1 |
| Exam Name: | Avaya Interaction Center Implementation Exam |
| Exam Questions: | 100 |
| Corresponding Certification: | Avaya-Certification |
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Avaya 6205.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Advanced Features | - Integration with Avaya communication platforms - Reporting and analytics |
| Administration and Maintenance | - User and permission management - System monitoring and troubleshooting |
| Routing and Contact Handling | - Queue management - Contact routing strategies |
| Avaya Interaction Center Architecture | - System components and architecture overview - Interaction Center deployment topology |
| Implementation and Configuration | - Client and agent configuration - Installation and setup of Interaction Center - Server configuration and integration |