300-830 Exam Dumps
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| Certification Provider: | Cisco |
|---|---|
| Exam Code / Number: | 300-830 |
| Exam Name: | Implementing Cisco Collaboration Cloud Customer Experience |
| Exam Questions: | 82 |
| Last Updated: | Jul 03, 2026 |
| Corresponding Certification: | CCNP Collaboration |
(11 Up Votes)Cisco 300-830 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Telephony and Call Routing | 30% | - Webex Contact Center telephony architecture options - Voice channel troubleshooting - Telephony integration configuration - Voice call routing components configuration - Inbound and outbound telephony settings |
| Digital Channels | 15% | - Digital channel troubleshooting - Chat, email, SMS, social media channel integration - Digital contact routing configuration |
| Tenant Configuration and Reporting | 30% | - Reporting dashboards and visualizations - Call recording configuration - Agent and supervisor desktop setup - User and team configuration - Network requirements for Webex Contact Center |
| Advanced Features and AI | 25% | - AI-powered routing and automation - Third-party integrations and APIs - Advanced workflow design - Analytics and optimization |