500-052 Exam Dumps
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| Certification Provider: | Cisco |
|---|---|
| Exam Code / Number: | 500-052 |
| Exam Name: | Deploying Cisco Unified Contact Center Express |
| Exam Questions: | 90 |
| Last Updated: | Jun 22, 2026 |
| Corresponding Certification: | Cisco Specialist |
(288 Up Votes)Exam Topics
Before taking the exam, the very first thing each candidate should do is review the exam outline. Below find the general overlay of the 500-052 test topics and marks allocated for each section.
- Implementation of a Unified Contact Center Express System. Describing the following processes
This topic accounts for 40% of the questions and being competent in the following areas is expected:
- Installation of Unified Contact Center Express software and hardware.
- Configuration of Unified Contact Center Express software and provision of users to meet customer requirements.
- Utilizing the Unified Contact Center Express Application Editor.
- Examining the Cisco Business Edition 6000 competitive landscape.
- Developing a Unified Contact Center Express System Deployment
32% of the test is based on this section and it includes:
- Performing customer capacity planning.
- Evaluating features required by the customer.
- Determining various configurations and recommend different options.
- Distinguish possible configuration and ordering tools.
- Operating a Unified Contact Center Express System.
Being skilled in the section will earn you 28% of the exam score. It covers the following areas:
- Fundamental Unified Contact Center Express user tasks.
- Tools and processes accessible for troubleshooting Unified Contact Center Express.
- Tools and processes accessible for monitoring system operations in Unified Contact Center Express
- Tools and processes accessible for patching, upgrading systems, and license additions for Unified Contact Center Express.
Cisco 500-052 Exam Syllabus Topics:
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