EXIN ISO / IEC 20000 Foundation ISO20KF Certified Exam Dumps

ISO20KF Exam Dumps

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Certification Provider: EXIN
Exam Code / Number: ISO20KF
Exam Name: ISO / IEC 20000 Foundation
Exam Questions: 116
Last Updated: Jul 06, 2026
Corresponding Certification: Exin Certification

Go To ISO20KF Questions

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EXIN ISO20KF Exam Syllabus Topics:

SectionObjectives
Service Design and Transition- Planning and Implementing Services
  • 1. Change and Release Considerations
  • 2. Service Requirements
  • 3. Service Design Principles
Measurement and Improvement- Monitoring and Continual Improvement
  • 1. Performance Measurement
  • 2. Service Reporting
  • 3. Service Improvement Planning
  • 4. Corrective and Preventive Actions
Fundamentals of IT Service Management- Core Concepts of Service Management
  • 1. IT Services and Value Creation
  • 2. Continual Improvement
  • 3. Service Providers and Customers
  • 4. Process-Based Management
Service Management System- Service Management System Components
  • 1. Governance and Documentation
  • 2. PDCA Cycle Application
  • 3. Policies and Objectives
  • 4. Resource Management
Service Delivery and Support Processes- Operational Service Management Processes
  • 1. Information Security Management
  • 2. Capacity and Availability Management
  • 3. Problem Management
  • 4. Configuration Management
  • 5. Service Level Management
  • 6. Incident and Service Request Management
ISO/IEC 20000 Framework- ISO/IEC 20000 Standard Structure
  • 1. Relationship with Other Frameworks and Standards
  • 2. Requirements of ISO/IEC 20000
  • 3. Purpose and Benefits of the Standard


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