Genesys Cloud CX AI-GPE and GPR Certification GCX-AI-GPE Certified Exam Dumps

GCX-AI-GPE Exam Dumps

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Certification Provider: Genesys
Exam Code / Number: GCX-AI-GPE
Exam Name: Cloud CX AI-GPE and GPR Certification
Exam Questions: 117
Last Updated: Jul 11, 2026
Corresponding Certification: Genesys Cloud CX

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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Genesys Predictive Engagement- Setup and Configuration
  • 1. Web Tracking and Visitor Identification
  • 2. Configuration of Engagement Features
  • 3. Predictive Engagement Fundamentals
- Action Maps
  • 1. Targeting and Engagement Rules
  • 2. Customer Journey Triggers
  • 3. Action Map Configuration
- Reporting and Analytics
  • 1. Engagement Analytics
  • 2. AI-driven Insights
  • 3. Performance Reporting
- Customer Journey for Agents
  • 1. Agent Interaction Experience
  • 2. Journey Context
  • 3. Customer Behavior Analysis
Genesys Predictive Routing- Getting Started
  • 1. AI-based Routing Concepts
  • 2. Business Use Cases
  • 3. Overview of Predictive Routing
- Configuration
  • 1. Queue and Routing Configuration
  • 2. Predictive Routing Setup
  • 3. Performance Optimization


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