GE0-601 Exam Dumps
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| Certification Provider: | Genesys |
|---|---|
| Exam Code / Number: | GE0-601 |
| Exam Name: | Certified Genesys Engineer (CGEB) Exam |
| Exam Questions: | 100 |
| Corresponding Certification: | Genesys Certification |
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Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
The Interaction Center Certified Engineer(ICCE) certification includes the following topics:
Administering the CIC System
- Understand the configuration options available for ACD/Skills-Based routing
- Identify key configuration elements at the Default User, Role, Workgroup, and User level
- Configuring ACD
- Managing Licenses
- Overview of Interaction Center Business Manager
- Using Response Management Libraries
- Basics of Interaction Reporter
- Managed IP Phone Configuration and Templates
- Overview of Client Templates
- Configuring Stations
- Configuring Client Button and Queue Columns
- Managed IP Phone Network Provisioning
- Identify the components of the Interaction Administrator interface
- Introduction to ACD Tools
- Status Messages, Account Codes, and Wrap-up Codes
- Security and Compliance Enhancements
- Workgroups ACD Skills
- Basics of Interaction Supervisor
- Introduction to PureConnect Application Suite
Configuring Call Flows
- Queue Operations
- Schedule Configuration
- Overview of Custom Profiles
- Publish, import, and export a new Interaction Attendant configuration
- Overview of Default Schedule
- Default Auto Attendant set of menus and operations
- Overview of Interaction Attendant user interface
- Create and configure operations that comprise an Interaction Attendant menu
- Email Schedules
- Overview of Default Profile
- Email Operations
- Structure of a Node
- Manage Voice Prompts
- Email Profiles
- Standard Inbound Operations
- Recognize and use the files and storage structure used by the Interaction Attendant
Interaction Center Certified Engineer (ICCE) Bootcamp
- Interaction Center Platform Overview
- Configure SIP addresses
- Gateways Overview
- SIP Line Configuration
- Using Interactive Update Client
- DHCP
- Codecs
- IC Licensing Overview
- Site Information
- Log Retrieval Assistant
- Database Server
- Post Installation Configuration
- Directory Server
- Installing IC and Interaction Media Server
- Configure Interaction Media Server
- IC Survey File
- Configuring IC Switchover Process
- Interaction Center Security Methods
- Log Viewer
- SIP Proxy
- Interactive Update Provider Overview
- Interaction Subsystems
- SIP Station Configuration
- TroubleShooting
- License Management and Allocation
- Understanding Lines and Groups
- WireShark Analyzer
- DNS Server
- Interaction Center Architecture
- Reporting Tables
- Configure Regionalization
- Dial Plan
- New License Generation
- Licensing Users and Stations
- Configure Line Groups
- IC System Manager
- DID/DNIS Routing
- Running Setup Assistant
What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
- The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.
- The type of questions is Multiple Choice, Multi Select, True/False and matching questions.
- This exam is offered in only English.
- There is a time limit of 120 minutes for the exam.
Genesys GE0-601 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Best Practices | - Contact flow debugging - System monitoring and issue resolution |
| Topic 2: Administration and Configuration | - User and role management - Queues, divisions, and permissions |
| Topic 3: Call Routing and Contact Flows | - Inbound and outbound routing logic - Skills-based and data-driven routing - Architect flows configuration |
| Topic 4: Genesys Cloud Architecture and Core Concepts | - Core components and services - Multi-tenant cloud fundamentals - Platform architecture overview |
| Topic 5: Digital Channels and Omnichannel Handling | - Workgroup and queue management - Email, chat, and messaging channels |
| Topic 6: Reporting and Analytics | - Interaction and queue analytics - Performance dashboards |
| Topic 7: Integrations and APIs | - CRM and third-party integrations - API fundamentals and authentication |