1Z0-1038-20 Exam Dumps

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Certification Provider:	Oracle
Exam Code / Number:	1Z0-1038-20
Exam Name:	Oracle Service Center 2020 Implementation Essentials
Exam Questions:	73
Last Updated:	Jul 08, 2026
Corresponding Certification:	Oracle Service Cloud Cross-Channel Contact Center

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Oracle Service Center Cloud Service is a comprehensive solution that enables organizations to provide excellent customer service by streamlining their service processes and providing an integrated platform for managing customer interactions. Oracle Service Center 2020 Implementation Essentials certification exam is intended for professionals who are responsible for implementing and managing Oracle Service Center in their organizations. By earning this certification, candidates can demonstrate their expertise in this domain and enhance their career prospects in the field of customer service management.

Oracle 1Z0-1038-20 (Oracle Service Center 2020 Implementation Essentials) Certification Exam is designed for professionals who want to validate their skills and knowledge in implementing and configuring the Oracle Service Center 2020 application. Oracle Service Center 2020 Implementation Essentials certification exam is intended for individuals who have a strong understanding of Oracle Service Center 2020 and its components, including the Service Request Management, Service Level Agreements, and Service Catalog. 1Z0-1038-20 exam evaluates the candidate's ability to implement and configure these components to meet business requirements.

Oracle 1Z0-1038-20 Exam Syllabus Topics:

Topic	Details
Topic 1	B2C Service Service Console Extensions Configure chat and cobrowse Implement workflow
Topic 2	Configure Products, Categories, and Dispositions Describe Core Business Objects
Topic 3	Create workspaces for the Browser User Interface Set Up Navigation, Permissions and User Accounts
Topic 4	Describe B2C Service Analytics Describe mail and mailboxes Work with International Data
Topic 5	Describe Service Level Agreements Perform export import with Element Manager
Topic 6	Configure Service Level Agreements Create message templates Configure advanced routing
Topic 7	Implement user Interface modifications and automation (workspaces) Explain configuration settings
Topic 8	B2C Service User Interface and Processes Describe standard text and variables
Topic 9	Explain B2C Service products and services Perform an initial setup and set up the Service Console
Topic 10	Configure Guided Assistants B2C Service Products and Services Describe message bases

Reference: https://education.oracle.com/oracle-service-center-2020-implementation-essentials/pexam_1Z0-1038-20

Oracle 1Z0-1038-20 exam, also known as the Oracle Service Center 2020 Implementation Essentials exam, is a certification exam offered by Oracle Corporation. 1Z0-1038-20 exam is designed to test the knowledge and skills of individuals who are interested in implementing and configuring Oracle Service Center 2020.