1Z0-1064-20 Exam Dumps

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Certification Provider:	Oracle
Exam Code / Number:	1Z0-1064-20
Exam Name:	Oracle B2B Service 2020 Implementation Essentials
Exam Questions:	78
Last Updated:	Jul 01, 2026
Corresponding Certification:	Oracle Engagement Cloud Service

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Successfully passing the Oracle 1Z0-1064-20 Certification Exam certifies that the candidate can efficiently implement Oracle B2B Service 2020 solutions. This achievement showcases the candidate's expertise and validates their technical proficiency in implementing Oracle B2B Service solutions. Moreover, certified candidates are considered an asset to their organization as professionals certified in Oracle B2B Service 2020 Implementation can help organizations streamline their business processes and enhance their customer service experience.

Oracle 1Z0-1064-20 Exam Syllabus Topics:

Topic	Details
Topic 1	Set up default coverage Modify an Analytics report Set up standard coverage
Topic 2	Describe the Engagement Cloud security model Identify KM enablement activities
Topic 3	Describe DCS architecture components (themes, templates, pages) Describe CTI integration architecture
Topic 4	Enable Engagement Cloud features Perform Email set up a-ctivities
Topic 5	Omnichannel Communications Implement an SR assignment mapping Set up 'My Knowledge' page
Topic 6	Explain Engagement Cloud integration architecture and mechanisms Configure a Service Request Category
Topic 7	Describe DCS enablement activities Perform file-based import and export
Topic 8	Customize a DCS application Advanced Configuration, Integration and Analytics
Topic 9	Deploy an initial DCS application Describe common SR processing activities
Topic 10	Use tools used to configure and customize Engagement Cloud Configure Agent Notifications

Reference: https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20

Oracle B2B Service platform is a cloud-based solution that enables organizations to manage their B2B interactions and automate their supply chain processes. It provides companies with the ability to quickly respond to evolving customer needs, reduce manual processes, and improve operational efficiency. The 1Z0-1064-20 exam is designed to test the candidate's knowledge of these features to ensure they can effectively implement and support the solution.