Peoplecert ITIL 4 Specialist: Create, Deliver and Support ITIL-4-CDS Certified Exam Dumps

ITIL-4-CDS Exam Dumps

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Certification Provider: Peoplecert
Exam Code / Number: ITIL-4-CDS
Exam Name: ITIL 4 Specialist: Create, Deliver and Support
Exam Questions: 89
Last Updated: Jul 10, 2026
Corresponding Certification: Peoplecert Certification

Go To ITIL-4-CDS Questions

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Performance and Measurement- Metrics and KPIs
  • 1. Performance indicators alignment
    • 2. Service level metrics
      - Continual improvement
      • 1. Feedback loops and reporting
        • 2. Improvement models and practices
          Topic 2: Value Streams and Service Delivery- Workflow optimization
          • 1. Lean principles in service delivery
            • 2. Eliminating waste in processes
              - Value stream mapping
              • 1. Incident-to-resolution value streams
                • 2. Design-to-transition value streams
                  Topic 3: ITSM Practices in Create, Deliver and Support- Problem Management
                  • 1. Root cause analysis and prevention
                    - Service Desk
                    • 1. User support and communication channels
                      - Service Level Management
                      • 1. SLAs and service expectations
                        - Change Enablement
                        • 1. Change control and risk assessment
                          - Incident Management
                          • 1. Incident lifecycle and resolution
                            Topic 4: Organizational Structure and Service Value System- Service value chain integration
                            • 1. Design and transition considerations
                              • 2. Plan, improve, engage activities
                                - ITIL Service Value System (SVS)
                                • 1. Guiding principles application
                                  • 2. Governance and value co-creation concepts
                                    Topic 5: Team Collaboration and Shift-Left Approach- Collaborative practices
                                    • 1. Agile and DevOps integration
                                      • 2. Cross-functional teamwork
                                        - Shift-left principles
                                        • 1. Early resolution of incidents
                                          • 2. Knowledge management empowerment


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