Peoplecert ITIL 4 Specialist: Create, Deliver and Support ITIL-4-CDS Certified Exam Dumps

ITIL-4-CDS Exam Dumps

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Certification Provider:	Peoplecert
Exam Code / Number:	ITIL-4-CDS
Exam Name:	ITIL 4 Specialist: Create, Deliver and Support
Exam Questions:	89
Last Updated:	Jun 10, 2026
Corresponding Certification:	Peoplecert Certification

Go To ITIL-4-CDS Questions

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Section	Objectives
Topic 1: Create, Deliver and Support Practices	- Service performance and quality 1. Monitoring and measurement 2. Continual improvement - Supporting management practices 1. Incident management 2. Knowledge management 3. Change enablement 4. Problem management 5. Service desk
Topic 2: Value Stream Design and Development	- Designing service value streams 1. Customer journey mapping 2. Service design considerations
Topic 3: Prioritization and Work Management	- Work planning and prioritization 1. Capacity and demand management 2. Backlog management
Topic 4: Organizational Structure and Teams	- Team culture and collaboration 1. Team capabilities and competencies 2. Workforce planning and development
Topic 5: Introduction to Create, Deliver and Support	- Core concepts of service value streams 1. Service value system integration 2. Value streams and workflows
Topic 6: Information and Technology	- Supporting technologies 1. Automation and tool integration 2. Service management technologies