C_ITSP_70 Exam Dumps
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| Certification Provider: | SAP |
|---|---|
| Exam Code / Number: | C_ITSP_70 |
| Exam Name: | SAP Certified Associate Support Engineer |
| Exam Questions: | 100 |
| Corresponding Certification: | SAP Application Associate |
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SAP C_ITSP_70 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP Support Framework & IT Operations | 20% | - IT Service Management Processes - Incident & Problem Management - SAP Support Organization & CoE Structure |
| Customer Interaction & Support Best Practices | 15% | - Knowledge Management & Documentation - Service Level Agreements (SLA) - Communication & Escalation Procedures |
| SAP Solution Manager & Tools | 20% | - Remote Support & Troubleshooting Tools - Root Cause Analysis & Diagnostics - System Monitoring & Alerting |
| System Administration & Technology | 25% | - Database Fundamentals & Management - Operating System Administration - SAP System Architecture & Components |
| Application & Technical Support | 20% | - Transport & Change Management - Performance Analysis & Optimization - SAP Application Lifecycle Management |