SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 C_TCRM20_70 Certified Exam Dumps

C_TCRM20_70 Exam Dumps

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Certification Provider: SAP
Exam Code / Number: C_TCRM20_70
Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0
Exam Questions: 100
Corresponding Certification: SAP Application Associate

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SAP C_TCRM20_70 Exam Syllabus Topics:

SectionWeightObjectives
Organizational Model and Master Data8-12%- Master Data
  • 1. Organizational model
  • 2. Installed base
  • 3. Product master
  • 4. Business partners
Sales Process8-12%- Sales Management
  • 1. Sales order processing
  • 2. Quotation processing
  • 3. Lead management
  • 4. Opportunity management
Middleware and Data Exchange12-16%- CRM Middleware
  • 1. Middleware monitoring
  • 2. Integration scenarios
  • 3. Initial load and synchronization
  • 4. Data replication
Reporting and Analytics8-12%- CRM Reporting
  • 1. Key performance indicators
  • 2. Operational reporting
  • 3. Analytics fundamentals
  • 4. Interactive reports
Service Process12-16%- Service Management
  • 1. Complaints and returns
  • 2. Service orders
  • 3. Service requests
  • 4. Installed base support
CRM Fundamentals and Architecture8-12%- CRM Basics
  • 1. Master data concepts
  • 2. Business scenarios
  • 3. SAP CRM architecture
  • 4. CRM WebClient UI
Marketing8-12%- Marketing Processes
  • 1. Segmentation
  • 2. Marketing planning
  • 3. Campaign management
  • 4. Target groups
Pricing and ERP Integration8-12%- Pricing and Integration
  • 1. Condition techniques
  • 2. SAP ERP integration
  • 3. Pricing procedures
  • 4. Billing integration
Business Transactions12-16%- Transaction Framework
  • 1. Activities
  • 2. Quotations
  • 3. Opportunities
  • 4. Sales orders
Interaction Center8-12%- Customer Interaction
  • 1. Agent inbox
  • 2. Interaction records
  • 3. Business activities
  • 4. Communication channels


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