Exam Agentforce-Specialist Topic 2 Question 152 Discussion
Actual exam question for Salesforce's Agentforce-Specialist exam
Question #: 152
Topic #: 2
Question #: 152
Topic #: 2
Universal Containers wants to assign agents to improve department efficiency.
Which configuration ensures the right tasks are handled by the right agents?
Which configuration ensures the right tasks are handled by the right agents?
Suggested Answer: A Vote an answer
According to the AgentForce Product Overview and Deployment Guide, Salesforce recommends using purpose-built agents to maximize efficiency across departments. The documentation states:
"Each AgentForce agent type is optimized for a specific function - SDR Agent for sales development and lead nurturing, Service Agent for customer service and support cases, and Employee Agent for internal HR, IT, and productivity tasks." This separation ensures that each team benefits from a domain-specific agent equipped with the correct data access and actions.
Option B incorrectly assigns agent types to mismatched use cases, and Option C reduces efficiency and control by using a single generic agent for multiple domains, which goes against Salesforce's modular AI design principle.
Thus, Option A best aligns with Salesforce's guidance for role-based AgentForce deployment.
References (AgentForce Documents / Study Guide):
* AgentForce Product Overview: "Agent Types and Use Cases"
* AgentForce Implementation Guide: "Aligning Agents to Departmental Functions"
* AgentForce Study Guide: "Optimizing Team Efficiency with Specialized Agents"
"Each AgentForce agent type is optimized for a specific function - SDR Agent for sales development and lead nurturing, Service Agent for customer service and support cases, and Employee Agent for internal HR, IT, and productivity tasks." This separation ensures that each team benefits from a domain-specific agent equipped with the correct data access and actions.
Option B incorrectly assigns agent types to mismatched use cases, and Option C reduces efficiency and control by using a single generic agent for multiple domains, which goes against Salesforce's modular AI design principle.
Thus, Option A best aligns with Salesforce's guidance for role-based AgentForce deployment.
References (AgentForce Documents / Study Guide):
* AgentForce Product Overview: "Agent Types and Use Cases"
* AgentForce Implementation Guide: "Aligning Agents to Departmental Functions"
* AgentForce Study Guide: "Optimizing Team Efficiency with Specialized Agents"
by Elizabeth at Jun 20, 2026, 03:06 AM
0
0
0
10
Comments
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
Report Comment
Commenting
You can sign-up / login (it's free).