Exam Service-Con-201 Topic 6 Question 284 Discussion

Actual exam question for Salesforce's Service-Con-201 exam
Question #: 284
Topic #: 6
What is a common deflection technique to reduce the number of interactions for a contact center?

Suggested Answer: B Vote an answer

A common deflection technique to reduce contact center interactions is to recommend Knowledge articles to customers before they initiate a Chat session. This proactive approach can resolve customer queries without the need for direct agent interaction, improving efficiency and customer satisfaction by providing immediate solutions.

by Douglas at Jun 13, 2026, 08:38 PM

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