BCS.ITILF.v2018-12-19.q309

Exam Code:ITILF
Exam Name:ITIL® Foundation
Certification Provider:BCS
Free Question Number:309
Version:v2018-12-19
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Exam Question List
Question 1: Which is the CORRECT description of an outcome?...
Question 2: From the perspective of the service provider, who is the per...
Question 3: What are customers of an IT service provider who purchase se...
Question 4: Where would you expect incident resolution targets to be doc...
Question 5: Which of the following activities are helped by recording re...
Question 6: In which core publication can you find detailed descriptions...
Question 7: What are the three types of metrics that an organization sho...
Question 8: Identify the input to the Problem Management process....
Question 9: What is the BEST definition of a definitive media library?...
Question 10: A single Release unit, or a structured set of Release units ...
Question 11: Which is an objective of access management?...
Question 12: There are four types of metrics that can be used to measure ...
Question 13: Which of the following are types of service defined in ITIL?...
Question 14: Which part of the service lifecycle is responsible for coord...
Question 15: Which one of the following is NOT the responsibility of serv...
Question 16: When is it confirmed if a project's objectives have been ach...
Question 17: Which of the following statements about processes is INCORRE...
Question 18: What is defined as the ability of a service, component or co...
Question 19: Which process has the purpose to ensure that, by managing th...
Question 20: Effective Service Transition can significantly improve a ser...
Question 21: Which phase of the ITIL lifecycle provides the following ben...
Question 22: An IT department is under pressure to cut costs. As a result...
Question 23: Which of the following is the best definition of IT service ...
Question 24: Which one of the following activities is NOT part of the Dem...
Question 25: Which process is involved in monitoring an IT service and de...
Question 26: Which of the following processes contributes MOST to quantif...
Question 27: Which of the following would be carried out as part of a pos...
Question 28: Which process is responsible for providing the rights to use...
Question 29: Which of the following is NOT an example of Self-Help capabi...
Question 30: Where should the details of a workaround be documented?...
Question 31: Which one of the following is the purpose of service level m...
Question 32: Which of the following identify the purpose of business rela...
Question 33: What type of services are NOT directly used by the business ...
Question 34: Which statement about the service portfolio is TRUE?...
Question 35: Which of the following statements is INCORRECT?...
Question 36: What are the categories of events described in the ITIL serv...
Question 37: What guidance does ITIL give on the frequency of production ...
Question 38: Which of the following statements about incident reporting a...
Question 39: Who has the responsibility for review and risk analysis of a...
Question 40: Which one of the following is concerned with policy and dire...
Question 41: The definitive media library is the responsibility of:...
Question 42: "Planning and managing the resources required to deploy a re...
Question 43: Which is the CORRECT activity to carry out the "How do we ge...
Question 44: Which of the following is an objective/are objectives of the...
Question 45: Which of the following areas would not be supported by a Ser...
Question 46: What is the PRIMARY process for strategic communication with...
Question 47: Which Function would provide staff to monitor events in an O...
Question 48: When should tests for a new service be designed?...
Question 49: Which of the following is the BEST definition of an event?...
Question 50: What BEST defines roles and responsibilities in relation to ...
Question 51: Customer perceptions and business outcomes help lo define wh...
Question 52: Where are the details of core and enhancing services provide...
Question 53: IT Service Continuity strategy should be based on: (1) Desig...
Question 54: Which of the following should NOT be a concern of Risk Manag...
Question 55: Which of the following does the Availability Management proc...
Question 56: Which process would maintain policies, standards and models ...
Question 57: What is the primary focus of the business management?...
Question 58: One of the five major aspects of Service Design is the desig...
Question 59: Which one of the following statements about incident reporti...
Question 60: Which function or process would provide staff to monitor eve...
Question 61: Which one of the following is the BEST description of a serv...
Question 62: What is a service delivered between two business units in th...
Question 63: Which one of the following activities would be performed by ...
Question 64: Which of the following should be available to the Service De...
Question 65: What type of improvement should be achieved by using the Dem...
Question 66: Remediation planning is BEST described in which of the follo...
Question 67: Access Management is closely related to which other processe...
Question 68: Who owns the specific costs and risks associated with provid...
Question 69: Which of these recommendations is best practice for service ...
Question 70: Which of the following BEST describes a Change Authority?...
Question 71: Which of the following identifies the purpose of design coor...
Question 72: How is a service delivered between departments of the same o...
Question 73: Access management is closely related to which other process?...
Question 74: Implementation of IT1L service management requires the prepa...
Question 75: What are underpinning contracts used to document?...
Question 76: What is the BEST description of an operational level agreeme...
Question 77: Which of these is NOT a responsibility of Application Manage...
Question 78: Which of the following statements about processes is INCORRE...
Question 79: Which processes are responsible for the regular review of un...
Question 80: Which one of the following is the BEST definition of an even...
Question 81: The positive effect that customers perceive a service can ha...
Question 82: Which of the following are valid parts of the service portfo...
Question 83: Which of the following is NOT an objective of Continual Serv...
Question 84: Defining the processes needed to operate a new service is pa...
Question 85: What is the BEST description of an external customer?...
Question 86: Which one of the following is an objective of release and de...
Question 87: In which of the following areas would ITIL complementary gui...
Question 88: What are the two MAJOR activities in problem management?...
Question 89: Which of the following is NOT a recognized example of a serv...
Question 90: Identity and Rights are two major concepts involved in which...
Question 91: Event management, problem management, access management and ...
Question 92: Which of the following defines the level of protection in In...
Question 93: Which statement about the emergency change advisory board (E...
Question 94: The Supplier Management process includes: (1) Service Design...
Question 95: Which one of the following provides the CORRECT list of proc...
Question 96: Check, Act and Plan are three of the stages of the Deming Cy...
Question 97: An incident is proving difficult to resolve. A technician in...
Question 98: Which one of the following is an objective of service transi...
Question 99: What type of record should you raise when a problem diagnosi...
Question 100: Which one of the following are the two primary elements that...
Question 101: Which Functions are included in IT operations management?...
Question 102: Which of the following is NOT an objective of request fulfil...
Question 103: Which of the following BEST describes a problem?...
Question 104: What should be documented as part of every process?...
Question 105: Which of the following is the best definition of service man...
Question 106: In the phrase "People, Processes, Products and Partners". Pr...
Question 107: Which of the following activities are performed by a desk? 1...
Question 108: The remediation plan should be evaluated at what point in th...
Question 109: Which of the following are benefits to the business of imple...
Question 110: Which of the following are aspects of Service Design? (1) Ar...
Question 111: Looking for ways to improve process efficiency and cost effe...
Question 112: Which of the following statements is CORRECT for every proce...
Question 113: What is the Service Pipeline?
Question 114: What are the processes within Service Operation?...
Question 115: Which one of the following is it the responsibility of suppl...
Question 116: What BEST defines serviceability?...
Question 117: Which one of the following activities does application manag...
Question 118: Which one of the following is the BEST description of a rela...
Question 119: Which of the following is not a service desk type recognized...
Question 120: What are the three service provider business models?...
Question 121: Which process analyses services that are no longer viable an...
Question 122: Which process is responsible for sourcing and delivering com...
Question 123: Which one of the following statements is CORRECT?...
Question 124: Which one of the following is the BEST description of a majo...
Question 125: Which of the following provides resources to resolve operati...
Question 126: Which one of the following is the BEST definition of reliabi...
Question 127: Which of the following statements about standard changes are...
Question 128: Which stage of the service lifecycle includes the scope of s...
Question 129: What would be the next step in the continual service improve...
Question 130: Which process would ensure that utility and warranty require...
Question 131: Where would all the possible service improvement opportuniti...
Question 132: Which of the following activities are performed by a service...
Question 133: Which of the following identifies the purpose of service tra...
Question 134: Which process is responsible to provide and maintain accurat...
Question 135: A plan for managing the end of a supplier contract should be...
Question 136: In terms of adding value to the business, which one of the f...
Question 137: The BEST processes to automate are those that are:...
Question 138: Which of the following statements correctly states the relat...
Question 139: Which of the following is the BEST description of a centrali...
Question 140: Which of the following is NOT defined as part of every proce...
Question 141: What is the primary focus of business capacity management?...
Question 142: Which of the following would commonly be in a contract under...
Question 143: Which Problem Management activity helps to ensure that the t...
Question 144: What are Request Models used for?...
Question 145: The addition, modification or removal of an authorized, plan...
Question 146: Ensuring that the confidentiality, integrity and availabilit...
Question 147: As a strategic tool for assessing the value of IT services, ...
Question 148: Which one of the following is the BEST description of a serv...
Question 149: Where should the following information be stored? 1. The exp...
Question 150: What is most likely to cause a loss of faith in the Service ...
Question 151: What are the publications that provide guidance specific to ...
Question 152: Where should the definitive authorized versions of all media...
Question 153: Which two elements of financial management for IT services a...
Question 154: Which of the following is the BEST description of a service-...
Question 155: Which stage of the service lifecycle is MOST concerned with ...
Question 156: "Service Management is a set of specialized organizational c...
Question 157: Contracts relating to an outsourced Data Centre would be man...
Question 158: Which of the following statement about the service owner is ...
Question 159: Configuration Management Databases (CMDBs) and the Configura...
Question 160: Which of the following statements MOST correctly identifies ...
Question 161: Which role is accountable for the operational management of ...
Question 162: Which three types of metric support Continual Service Improv...
Question 163: Which of the following provide value to the business from se...
Question 164: Which of the following should be done when closing an incide...
Question 165: Which of the following statements describes the objectives o...
Question 166: Which is used to assess business demand for services?...
Question 167: The group that authorizes changes that must be installed fas...
Question 168: Which of the following is an example of self-help capabiliti...
Question 169: Order the following continual service improvement (CSI) impl...
Question 170: Which Function would provide staff to monitor events in a Ne...
Question 171: Which of the following is concerned with fairness and transp...
Question 172: In which core ITIL publication can you find detailed descrip...
Question 173: What is the BEST description of the purpose of the service o...
Question 174: Which of the following statements about the Service Portfoli...
Question 175: Which process is responsible for eliminating recurring incid...
Question 176: Who is responsible for ensuring that the request fulfillment...
Question 177: A configuration model can be used to help (1) Assess the imp...
Question 178: Which of the following would NOT be contained in a release p...
Question 179: Which is the correct combination of Service Management terms...
Question 180: Which process is responsible for controlling, recording and ...
Question 181: Which of the following is NOT an objective of the Operations...
Question 182: Which of the following is NOT a source of best practice?...
Question 183: Which is the BEST definition of a Configuration Item (CI)?...
Question 184: Removing or restricting rights to use an IT Service is the r...
Question 185: Which of the following is commonly found in a contract under...
Question 186: Which of these would fall outside the scope of a typical ser...
Question 187: Which of the following is the CORRECT definition of a Releas...
Question 188: Which of the following is the BEST definition of a Risk?...
Question 189: Which of the following are sources of best practice? 1. Acad...
Question 190: Which one of the following would NOT involve event managemen...
Question 191: Which of the following are benefits to the business of imple...
Question 192: Which of the following are within the scope of service asset...
Question 193: Which of the following is a responsibility of Supplier Manag...
Question 194: Which process is responsible for low risk, frequently occurr...
Question 195: Which of the following is the correct definition of an outco...
Question 196: Which of the following is NOT an objective of the operations...
Question 197: Which one of the following is NOT an objective of problem ma...
Question 198: Which process is responsible for ensuring that appropriate t...
Question 199: Which of the following areas would technology help to suppor...
Question 200: What BEST describes the value of service transition to the b...
Question 201: Which part of ITIL provides guidance in adapting good practi...
Question 202: From the perspective of the service provider, what is the pe...
Question 203: Which process would you MOST expect to be involved in the ma...
Question 204: Which process would seek to understand levels of customer sa...
Question 205: How is the Service Catalogue used to add value to the servic...
Question 206: Which of the following statements is CORRECT?...
Question 207: Which is a definition of a risk cause?...
Question 208: How many people should be accountable for a process as defin...
Question 209: With which process is problem management likely to share cat...
Question 210: A Service design package (SDP) would normally be produced fo...
Question 211: The difference between a Service Level Agreement (SLA) and a...
Question 212: Which is a recommended response type to respond to either a ...
Question 213: The BEST description of the purpose of Service Operation is?...
Question 214: What is an objective of event management?...
Question 215: What should a release policy include?...
Question 216: Which process has the following objective "Establish new or ...
Question 217: In Service Operation, if too much emphasis is placed on 'Sta...
Question 218: Which of the following statements about service asset and co...
Question 219: Which process lists "Understanding patterns of business acti...
Question 220: Which one of the following is the BEST description of the pu...
Question 221: Which of the following can include steps that will help to r...
Question 222: What BEST describes an important principle of communication ...
Question 223: What is a RACI model used for?
Question 224: In which document would you expect to see an overview of act...
Question 225: Which one of the following is NOT a responsibility of the se...
Question 226: Which is an objective of the design coordination process?...
Question 227: Which of the following would be defined as part of every pro...
Question 228: Which of the following would be most useful in helping to im...
Question 229: Which is NOT a purpose of a Product Description?...
Question 230: Which of these should a change model include? 1. The steps t...
Question 231: Service Design emphasizes the importance of the 'Four Ps'. W...
Question 232: What are the categories of event described in the ITIL servi...
Question 233: Which one of the following is NOT a characteristic of a proc...
Question 234: Which one of the following is the BEST description of a serv...
Question 235: Which of the following is one of the primary objectives of S...
Question 236: Which is the first step in the 7 Step Improvement Process?...
Question 237: Which one of the following statements BEST describes a defin...
Question 238: Which of the following questions does the guidance in servic...
Question 239: Which one of the following answers shows two of the activiti...
Question 240: Which of the following are goals of Service Operation? (1) T...
Question 241: Which of the following BEST describes technical management?...
Question 242: Which of the following are classed as stakeholders in servic...
Question 243: Which of the following are types of service defined in ITIL?...
Question 244: Which of the following provides the PRIMARY source of guidan...
Question 245: What are customers of IT services who work in the same organ...
Question 246: The goal of which process is: "To improve the quality of man...
Question 247: When tan a known error record tie raised? (1) At any time wh...
Question 248: Who is responsible for defining metrics for change managemen...
Question 249: What BEST defines IT service management?...
Question 250: Which types of communication would the functions within serv...
Question 251: In service design, which term describes services, technologi...
Question 252: Which of the following Availability Management activities ar...
Question 253: A process owner is responsible for which of the following? 1...
Question 254: Which of the following are managed by facilities management?...
Question 255: Who is responsible for ensuring that the Request Fulfillment...
Question 256: Understanding what to measure and why it is being measured a...
Question 257: Which of the following is NOT a benefit of using public fram...
Question 258: Which process has the following objective, 'Produce service ...
Question 259: Which problem management activity ensures that a problem can...
Question 260: Which reason describes why ITIL is so successful?...
Question 261: Which of the following are included within Release and Deplo...
Question 262: What is the act of transforming resources and capabilities i...
Question 263: Which of the following activities would be performed by a pr...
Question 264: Staff in an IT department are experts in managing specific t...
Question 265: Which statement BEST represents the guidance on incident log...
Question 266: Which of the following are CORRECT Service Design Aspects? 1...
Question 267: Which one of the following do major incidents require?...
Question 268: Which of the following is service transition planning and su...
Question 269: Which one of the following generates demand for services?...
Question 270: Which of the following items would commonly be on the agenda...
Question 271: Which process or function is responsible for the Definitive ...
Question 272: Which role is accountable for a specific service within an o...
Question 273: Implementation of ITIL Service Management requires preparing...
Question 274: What is the objective of Access Management?...
Question 275: Which process is primarily supported by the analysis of Patt...
Question 276: Gathering data, monitoring performance and assessing metrics...
Question 277: Which model delivers a view of the services, assets and infr...
Question 278: What does the continual service improvement (CSI) approach e...
Question 279: Which of these statements about Service Desk staff is CORREC...
Question 280: A Service Level Agreement is?
Question 281: Which of the following should IT service continuity strategy...
Question 282: Which areas of service management can benefit from automatio...
Question 283: What BEST describes the value of service operation to the bu...
Question 284: Which of the following processes are performed by the servic...
Question 285: Which of the following CANNOT be provided by a tool?...
Question 286: Which of the following would be examined by a major problem ...
Question 287: Which of the following is MOST concerned with the design of ...
Question 288: In which of the following situations should a Problem Record...
Question 289: Which of the following statements is CORRECT?...
Question 290: Which of the following statements MOST correctly identifies ...
Question 291: Which one of the following is NOT an aim of the change manag...
Question 292: Which stage of the continual service improvement (CSI) appro...
Question 293: Which of the following models would be MOST useful in helpin...
Question 294: Which of the following is NOT part of the Service Design pha...
Question 295: Which stage of the change management process deals with what...
Question 296: A known error has been created after diagnosis of a problem ...
Question 297: Understanding the level of risk during and after change and ...
Question 298: Which role is responsible for sponsoring, designing and chan...
Question 299: Which of the following sentences BEST describes a Standard C...
Question 300: Which of the following should be considered when designing m...
Question 301: Which of the following are objectives of Service Design? (1)...
Question 302: Which of the following BEST describes an operational level a...
Question 303: Which of the following is NOT a purpose of Service Transitio...
Question 304: Which of the following is the BEST reason for categorizing i...
Question 305: Which process is responsible for controlling, recording and ...
Question 306: Which of the following provide value to the business from se...
Question 307: Which one of the following does service metrics measure?...
Question 308: The multi-level SLA' is a three-layer structure. Which one o...
Question 309: Which of the following availability management activities is...