ASQ Certified Manager of Quality/Organizational Excellence - CMQ-OE FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Which of the following actions will help make on-the-job training more effective?

A. Asking the most productive workers to conduct the training B. Inviting department supervisors to attend the initial training sessions C. Creating training applications D. Establishing training objectives

Discussion 0

Correct Answer: D Vote an answer

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Question 2

An organization faces delays in shipping and receiving due to inconsistent supplier performance. Which type of risk does this represent?

A. Financial B. Scheduling C. Supply chain D. Safety

Discussion 0

Correct Answer: C Vote an answer

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Question 3

Which of the following organizational structures is best characterized by dual lines of authority and cross- functional teams?

A. Matrix B. Parallel C. Flat D. Hierarchical

Discussion 0

Correct Answer: A Vote an answer

Question 4

Who has ultimate responsibility for quality in a service organization?

A. The quality manager B. Front-line service workers C. Executive management D. Process support personnel

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Correct Answer: C Vote an answer

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Question 5

Which of the following sets of factors is most important for establishing a supply base that delivers a competitive advantage?

A. Quantity, price, and delivery B. Quantity, cost, and availability C. Quality, price, and capacity D. Quality, cost, and delivery

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Correct Answer: C Vote an answer

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Question 6

A benefit-cost ratio of a cash flow is the ratio of the present worth of the benefit to the present worth of the:

A. Equipment B. Resources C. Output D. Cost

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Correct Answer: D Vote an answer

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Question 7

A team has been formed with the goal of reducing the number of chemical suppliers. The team has found that the company purchases 27 different chemicals from 42 different suppliers. The best tool to use first to analyze these data would be a

A. Pareto chart B. histogram C. control chart D. scatter diagram

Discussion 0

Correct Answer: A Vote an answer

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Question 8

Stratified sampling is an appropriate method to use in which of the following circumstances?

A. The lot contains product from different machines, production shifts, or operators B. The inspector is examining product from a single lot. C. The samples are drawn from a continuous flow of product. D. The plan requires samples to be drawn from random containers.

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Correct Answer: A Vote an answer

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Question 9

According to the Baldrige Criteria, which of the following statements best describes a company that uses continuous improvement for performance?

A. The company documents its production and service processes. B. Management monitors the performance of its direct competitors. C. Management uses fact-based performance measures to make decisions. D. The company's market share and customer satisfaction levels are better than competitors.

Discussion 0

Correct Answer: C Vote an answer

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Question 10

Program evaluation and review technique (PHRT) charts are designed to support which of the following processes?

A. Planning for complex projects B. Preparing minimum bid requirements C. Evaluating potential members of project teams D. Developing milestones

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Correct Answer: A Vote an answer

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Question 11

Which of the following strategic actions best ensures compliance with evolving legal and regulatory requirements?

A. Diversifying product offerings to capture new market segments B. Implementing a regular review process for legislative changes C. Increasing capital investment to improve production capacity D. Establishing partnerships with local suppliers for cost savings

Discussion 0

Correct Answer: B Vote an answer

Question 12

A manufacturer purchases a square part for use in an assembly. The part contains four pins equally spaced from the center, and one of the four pins is shorter than the other three. The quality manager received data indicating that the parts are being oriented incorrectly by the automated assembly machine. A multifunctional team investigates the problem and recommends making a 45° cut on the corner of the part near the shortest pin, as shown in the drawing below.

This modification reduces the number of assembly errors significantly. The process used to correct the assembly problem is known as:

A. Quality function deployment (QFD) B. Mistake-proofing C. Kaizen D. Single-minute exchange of die (SMED)

Discussion 0

Correct Answer: B Vote an answer

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Question 13

The first step a customer should take when developing a supply chain should he to establish

A. requirements and specifications for products and services B. the specific ISO certification that its approved suppliers will need C. a supplier rating, system D. documented procedures for incoming inspection

Discussion 0

Correct Answer: A Vote an answer

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