132-S-712-2 Exam Dumps
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| Certification Provider: | Avaya |
|---|---|
| Exam Code / Number: | 132-S-712-2 |
| Exam Name: | Specialist: Avaya Proactive Contact Solutions Design Elective Exam |
| Exam Questions: | 62 |
| Last Updated: | Jun 17, 2026 |
| Corresponding Certification: | Avaya Specialist |
(197 Up Votes)Avaya 132-S-712-2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Supervision, Reporting & Integration | 20% | - Supervisor tools and real-time monitoring - Reporting and analytics architecture - Integration with Avaya Aura and third-party systems |
| Topic 2: Design & Sizing Considerations | 25% | - Capacity planning and performance sizing - Scalability and deployment models - High availability and redundancy design |
| Topic 3: Avaya Proactive Contact Architecture & Components | 25% | - System hardware and software components - Network connectivity and telephony integration - Server and database design |
| Topic 4: Proactive Contact Features & Capabilities | 30% | - Call blending and agent management - Outbound dialing strategies and modes - List management and campaign configuration |