Avaya Specialist: Avaya Proactive Contact Solutions Design Elective 132-S-712.2 Certified Exam Dumps

132-S-712.2 Exam Dumps

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Certification Provider: Avaya
Exam Code / Number: 132-S-712.2
Exam Name: Specialist: Avaya Proactive Contact Solutions Design Elective Exam
Exam Questions: 62
Last Updated: Jun 24, 2026
Corresponding Certification: Avaya-Certification

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Avaya 132-S-712.2 Exam Syllabus Topics:

SectionObjectives
Outbound Campaign Design- Campaign configuration and strategy
  • 1. Campaign types and use cases
    • 2. Dialing strategies (predictive, progressive, preview)
      - List management and segmentation
      • 1. Contact prioritization and segmentation logic
        • 2. Customer data handling and import rules
          Proactive Contact Architecture Overview- System components and deployment models
          • 1. Proactive Contact server architecture
            • 2. Outbound dialing system components
              - Integration with Avaya contact center solutions
              • 1. CRM and CTI integration concepts
                • 2. Data flow and system interfaces
                  System Operations and Performance Tuning- Monitoring and reporting
                  • 1. Campaign reporting and analytics
                    • 2. System health monitoring
                      - Performance optimization
                      • 1. Agent utilization and pacing control
                        • 2. Call volume optimization techniques
                          Solution Design and Troubleshooting- Design principles
                          • 1. Security and compliance in outbound systems
                            • 2. Scalability and high availability considerations
                              - Issue diagnosis and resolution
                              • 1. Common dialing and campaign issues
                                • 2. System configuration troubleshooting


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