Avaya Proactive Contact Solutions Implementation 132-S-713.4 Certified Exam Dumps

132-S-713.4 Exam Dumps

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Certification Provider: Avaya
Exam Code / Number: 132-S-713.4
Exam Name: Avaya Proactive Contact Solutions Implementation Exam
Exam Questions: 237
Corresponding Certification: Avaya-Certification

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Avaya 132-S-713.4 Exam Syllabus Topics:

SectionObjectives
Troubleshooting- Problem Resolution
  • 1. Operational issue diagnosis
  • 2. Configuration troubleshooting
  • 3. Installation troubleshooting
System Configuration- Operational Configuration
  • 1. Campaign configuration
  • 2. Calling lists and records
  • 3. Dialer configuration
  • 4. Agent and supervisor configuration
Integration- External System Integration
  • 1. Contact center integration
  • 2. Database connectivity
  • 3. CTI integration
Administration and Maintenance- System Administration
  • 1. Backup and restore
  • 2. Performance management
  • 3. Monitoring and logging
Solution Architecture and Components- Proactive Contact Solution Overview
  • 1. Deployment models
  • 2. Major components
  • 3. System architecture
Installation and Initial Configuration- Platform Installation
  • 1. Initial system setup
  • 2. Software installation
  • 3. Licensing and activation


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