132-S-715.2 Exam Dumps
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| Certification Provider: | Avaya |
|---|---|
| Exam Code / Number: | 132-S-715.2 |
| Exam Name: | Specialist - Interaction Center/Operational Analyst Design and Implement Exam |
| Exam Questions: | 100 |
| Corresponding Certification: | Avaya Specialist |
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Avaya 132-S-715.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Interaction Center Fundamentals | - Architecture and components of Avaya Interaction Center - Core system capabilities and features |
| Administration and Maintenance | - User and role management - System monitoring and troubleshooting |
| Contact Center Operations | - Agent and queue configuration - Workflow design and routing logic |
| Operational Analyst (OA) Design | - Data collection and processing mechanisms - Reporting and analytics configuration |
| System Implementation and Deployment | - Integration with Avaya Aura ecosystem - Installation and configuration of IC/OA components |