Avaya Specialist Call Center Implement and Support Elective 132-S-720-1 Certified Exam Dumps

132-S-720-1 Exam Dumps

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Certification Provider:	Avaya
Exam Code / Number:	132-S-720-1
Exam Name:	Specialist Call Center Implement and Support Elective Exam
Exam Questions:	128
Last Updated:	Jun 18, 2026
Corresponding Certification:	Avaya Specialist

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Avaya 132-S-720-1 Exam Syllabus Topics:

Section	Objectives
Implementation and Configuration	- System setup and provisioning 1. Agent and skill configuration 2. Call routing and queue setup - Integration and connectivity 1. Telephony and SIP integration basics 2. CRM and third-party system integration concepts
Operations and Support	- Troubleshooting 1. Agent connectivity and service issues 2. Common call flow issues - Monitoring and maintenance 1. Performance monitoring and reporting 2. System health checks and logs analysis
Call Center Solution Overview	- Contact center deployment models 1. Inbound vs outbound configurations 2. Multi-site and distributed environments - Avaya Call Center Architecture and Components 1. Core system components and roles 2. Call routing concepts and flows
Advanced Features and Optimization	- Routing optimization 1. Load balancing and distribution 2. Skill-based routing strategies - Reporting and analytics 1. Customer experience measurement concepts 2. Operational reports and KPIs