Avaya Specialist Call Center Implement and Support Elective 132-S-720-1 Certified Exam Dumps

132-S-720-1 Exam Dumps

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Certification Provider: Avaya
Exam Code / Number: 132-S-720-1
Exam Name: Specialist Call Center Implement and Support Elective Exam
Exam Questions: 128
Last Updated: Jun 18, 2026
Corresponding Certification: Avaya Specialist

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Avaya 132-S-720-1 Exam Syllabus Topics:

SectionObjectives
Implementation and Configuration- System setup and provisioning
  • 1. Agent and skill configuration
    • 2. Call routing and queue setup
      - Integration and connectivity
      • 1. Telephony and SIP integration basics
        • 2. CRM and third-party system integration concepts
          Operations and Support- Troubleshooting
          • 1. Agent connectivity and service issues
            • 2. Common call flow issues
              - Monitoring and maintenance
              • 1. Performance monitoring and reporting
                • 2. System health checks and logs analysis
                  Call Center Solution Overview- Contact center deployment models
                  • 1. Inbound vs outbound configurations
                    • 2. Multi-site and distributed environments
                      - Avaya Call Center Architecture and Components
                      • 1. Core system components and roles
                        • 2. Call routing concepts and flows
                          Advanced Features and Optimization- Routing optimization
                          • 1. Load balancing and distribution
                            • 2. Skill-based routing strategies
                              - Reporting and analytics
                              • 1. Customer experience measurement concepts
                                • 2. Operational reports and KPIs


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