132-S-720-1 Exam Dumps
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| Certification Provider: | Avaya |
|---|---|
| Exam Code / Number: | 132-S-720-1 |
| Exam Name: | Specialist Call Center Implement and Support Elective Exam |
| Exam Questions: | 128 |
| Last Updated: | Sep 07, 2026 |
| Corresponding Certification: | Avaya Specialist |
(212 Up Votes)Avaya 132-S-720-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Support & Troubleshooting | - Fault isolation in call center systems - Performance and service level analysis - Monitoring and reporting tools |
| Implementation & Configuration | - Agent and queue management - Skill-based routing configuration - Call center setup and provisioning |
| Operational Best Practices | - Capacity planning and staffing models - Call center optimization strategies |
| Call Center Architecture & Concepts | - Inbound/outbound call flow principles - ACD routing fundamentals - Avaya call center solution components |
| Avaya Platform Integration | - Integration with Avaya Aura components - Telephony and SIP trunking basics |