Avaya Specialist Call Center Implement and Support Elective 132-S-720.1 Certified Exam Dumps

132-S-720.1 Exam Dumps

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Certification Provider:	Avaya
Exam Code / Number:	132-S-720.1
Exam Name:	Specialist Call Center Implement and Support Elective Exam
Exam Questions:	128
Last Updated:	Jul 12, 2026
Corresponding Certification:	Avaya-Certification

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Avaya 132-S-720.1 Exam Syllabus Topics:

Section	Objectives
Call Center Architecture and Fundamentals	- Avaya Call Center Components Overview 1. Call routing fundamentals 2. ACD and IVR integration concepts - Solution Architecture Design 1. Contact center deployment models 2. Scalability and redundancy planning
Implementation and Configuration	- System Setup 1. Agent and skill assignment setup 2. Call vectoring and routing configuration - Integration 1. CRM and database integration 2. CTI integration basics
Operations and Support	- Maintenance 1. System updates and patching 2. Backup and recovery procedures - Monitoring and Troubleshooting 1. Call flow diagnostics 2. Performance monitoring tools
Reporting and Optimization	- Reporting Tools 1. Call center analytics 2. Agent performance reporting - Optimization Techniques 1. Resource utilization improvement 2. Queue optimization