132-S-720.1 Exam Dumps
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| Certification Provider: | Avaya |
|---|---|
| Exam Code / Number: | 132-S-720.1 |
| Exam Name: | Specialist Call Center Implement and Support Elective Exam |
| Exam Questions: | 128 |
| Last Updated: | Jun 24, 2026 |
| Corresponding Certification: | Avaya-Certification |
(341 Up Votes)Avaya 132-S-720.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Optimization | - Optimization of agent utilization and routing efficiency - Performance metrics and KPIs - Call center reporting tools |
| Implementation and Configuration | - Agent and skill configuration - Initial setup of Avaya call center systems - Routing strategies and vectoring basics |
| System Support and Maintenance | - System logs and diagnostics - Troubleshooting call routing issues - Monitoring call center performance |
| Call Flow Design | - IVR configuration and integration - Designing call flows and scripts - Queue management and load balancing |
| Avaya Call Center Architecture | - System components and integrations - Call routing and distribution concepts - Overview of Avaya contact center solutions |