2M00001A Exam Dumps
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| Certification Provider: | Avaya |
|---|---|
| Exam Code / Number: | 2M00001A |
| Exam Name: | Selling Avaya Contact Center Solutions for IP Office - APSS Online Test |
| Exam Questions: | 71 |
| Last Updated: | Sep 10, 2026 |
| Corresponding Certification: | APDS |
(387 Up Votes)Avaya 2M00001A Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Value Proposition and Business Benefits | 20% | - Customer experience improvements - Scalability and deployment options - ROI and TCO advantages |
| Topic 2: Sales Methodology and Positioning | 25% | - Licensing and service models - Solution matching and objection handling - Competitive differentiation - Customer needs analysis |
| Topic 3: Features and Capabilities | 30% | - Routing, queuing and self-service - Supervisor and agent tools - Reporting, analytics and dashboards - Multichannel interaction handling |
| Topic 4: IP Office Contact Center Solutions Overview | 25% | - Contact Center Select and Express editions - Avaya IP Office Contact Center portfolio - Integration with IP Office platform |