Avaya Aura® Contact Center Administration - 3300 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

You are building a new call flow that will use hold music, that Is stored on the Avaya Media Server (Avaya MS), while calls are waiting in queue. You created your music folder on Avaya MS and uploaded the music files to the music folder in the Avaya MS server successfully.
What needs to be done in the Contact Center Manager Administration (CCMA) server to allow the music to be used in the new call flow?

A. Create a route with the name of the music folder. B. Create a new music Call Presentation Class. C. Create a new music skillet. D. Create a new music Control Directory Number (CDN).

Discussion 0

Correct Answer: A Vote an answer

Question 2

A customer with Avaya Contract Center in SIP environment would like to add voice processing commands to an application.
Which block would be required?

A. Output B. Treatment C. IVR D. Input

Discussion 0

Correct Answer: C Vote an answer

Question 3

A customer is using the intrinsic Call Rate in & script. For what Information is the system looking when the Call Rate Intrinsic is used?

A. the number of calls answered in the preceding 10 minutes B. the number of contacts that entered the system in the last 10 minutes C. the number of calls that entered the system in the last 10 minutes D. the total number of active calls in the system

Discussion 0

Correct Answer: B Vote an answer

Question 4

The data in the exhibit are found In the Route Definition window under the Configuration component of Avaya Aura Contact Center.

Which two statements describe how the Name and Number fields are used? (Choose two.)

A. The name must match a .wav file or a content group in the Avaya Media Server. B. The number must match a route created in the telephone system. C. The name must match a variable name In the Service Creation Environment. D. The route is used in scripting to reference a specific recording or music.

Discussion 0

Correct Answer: A,C Vote an answer

Question 5

A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script.
Given the following section of script:
IF DNIS = SOOO THEN QUEUE TO SKILLSET customer_service
WAIT 2
ELSF
QUEUE TO SKILLSET general_lnfo
WAIT 2
END IF
QUEUE TO SKILLSET backup_sklllset WAIT 2
Which statement describes what will happen to a caller encountering this section of script?

A. Callers with DNIS 5000 will queue to customer_service, all other callers will queue to general_info and backup__sklllset. B. Callers with DNIS 5000 will queue to customer_servlce, all other calls will queue to backup_skillset. C. Callers with DNIS 5000 will queue to customer_service and backup_skillset and all other calls will queue to general_info. D. Callers with DNIS 5000 will queue to customer_service and backup_skillset, all other callers will queue to general_info and backup__skillset.

Discussion 0

Correct Answer: D Vote an answer

Question 6

How do you write a LOG message that will successfully print out to the log file the value of the variable MyLogVar_cv?

A. LOG "The value of " MyLogVar_cv "is" B. LOG MyLogVar_cv" C. LOG MyLogVar_cv D. LOG The value of MyLogVar_cv is

Discussion 0

Correct Answer: A Vote an answer

Question 7

A supervisor In an Avaya Aura Contact Center SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:
GIVE IVR WITH VXML TREATMENT voicexml PARAMETERS
What are two Inputs after the PARAMETERS command? (Choose two.)

A. _c_play_and_collect B. ASSIGN "please enter account number.wav" C. prompttoplay D. GIVE IVR WITH VXML TREATMENT E. Numberofdigits

Discussion 0

Correct Answer: C,E Vote an answer