Avaya Aura Contact Centre Maintenance & Troubleshooting - 3301 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

In a typical incoming SIP voice call scenario, a customer call goes through the following sequence of steps:
1.The incoming SIP call arrives at the switch.
2.The switch routes the call to the Contact Center Manager Server (CCMS) based on the dialing plan What is the next step in the sequence?

A. The call is redirected to a SIP URI on the Session Manager and an H.323 session is established. B. The call is answered by the SIP Gateway Manager and a Real-lime Transport Protocol (RTP) session is established. C. The SIP Gateway Manager suspends the call; no audio path Is established until the call is answered by an agent. D. The call is anchored on an Avaya Media Server (Avaya MS) conference port and an RTP session is] established.

Discussion 0

Correct Answer: D Vote an answer

Question 2

You have completed s single, non-replicated nodal Contact Center Multimedia (CCMM) Installation, hut after configuring the License Manager and rebooting the server, you are seeing licensing errors in OR CCMM server's event log. You review the licenses file installed on the license Manager to verify that the proper licensing is in place for CCMM.
Which licensed feature must be present in the license file to enable CCMM?

A. LM_CCMM_Nodal B. LM_LOC_VOA C. LM_MMPN D. LM_MMS

Discussion 0

Correct Answer: C Vote an answer

Question 3

Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?

A. SIP Gateway with Real-Time Protocol (RTP) B. Network Routing Service with TCP and UDP C. SIP Redirect Server with RTP D. SIP Gateway Manager with transport Layer Security (TLS) E. Back to Back User Agent (B2BUA) with TLS

Discussion 0

Correct Answer: A Vote an answer

Question 4

Which communication protocol is used between an Avaya Aura SIP enablement Service (SES) and the Contact Center Manager Server (CCMS)?

A. TLS B. SIP C. TCP D. AML E. H.323

Discussion 0

Correct Answer: B Vote an answer

Question 5

Which two Avaya Aura Contact Center (AACC) components are supported by the capacity Assessment Tool (CapTool)? (Choose two.)

A. Security framework B. Avaya Media Server C. Contact Center Manager Administration D. Avaya Aura Agent Desktop E. License Manager

Discussion 0

Correct Answer: C,E Vote an answer

Question 6

An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.
What is a possible cause of this problem?

A. .NET 3.5 Service Pack 1 is not installed on the agent's computer. B. The agent's web browser is not set for the correct character encoding. C. The agent has not been granted "open E-mail Attachments" rights in Contract Center multimedia (CCMM). D. Internet Explorer is not set as the default browser on the agent's computer.

Discussion 0

Correct Answer: D Vote an answer