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Avaya 3305 Exam Syllabus Topics:

Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.
What needs to be done while configuring Skill and Vector Directory Number (VDN)?

A) On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
B) On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
C) On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.
D) On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.

2. You are installing a new Avaya Aura Experience Portal system.
Which three Experience Portal Manager (EPM) web pages must you configure in order to get the system to take a call? (Choose three)

A) Alarm Codes
B) MPP Servers
C) Applications
D) VoIP Connections
E) EPM Servers

3. A/hen configuring a scheduled report on the Avaya tie types may be selected? (Choose three)

A) .xls (Microsoft Excel)
B) .csv (Comma separated value)
C) .jpg (Digital Image)
D) .pdf (Portable Document Format)
E) .doc (Microsoft Word)

4. Your Avaya Aura Experience Portal has been in operation for several months; and you notice that the /var file system has only 50% of the file storage space available.
Which two log files should be checked to see if their size needs to be decreased? (Choose two)

A) Process Logs
B) PostgreSQL logs
C) Transcriptions Logs
D) Apache/httpd logs
E) Tomcat logs

5. Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)

A) Call routed
B) Call transferred
C) Call completed
D) Call completed in SSA
E) Call failed

Solutions: