Avaya Aura® Contact Center Administration - 3312 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

A supervisor with administrative user privileges requires access to create and delete skillsets through the configuration component.
Where are the create and delete permissions assigned?

A. Access Class B. User Defined Partition C. Launchpad Items D. Report Groups E. Standard Partition

Discussion 0

Correct Answer: D Vote an answer

Question 2

After queuing a contact to a skillset, how many seconds are recommended that a script should wait?

A. WAIT 8 B. WAIT 1 C. WAIT 4 D. WAIT 2

Discussion 0

Correct Answer: D Vote an answer

Question 3

A customer with Avaya Aura Contact Center (AACC) needs to create a new Contact Center Management supervisor in a SIP environment?
Which field is mandatory for a Contact Center Management supervisor in a SIP environment?

A. Language B. Login ID C. Call Presentation Class D. Skillset E. Password

Discussion 0

Correct Answer: B Vote an answer

Question 4

A customer with Avaya Aura Contact Center has opened the Skillset View in the Contact Center Management component.
Which task can be performed from this view?

A. Delete a supervisor. B. Create a new skillset. C. Import a list of agents from a spreadsheet. D. Create an Agent to Skillset Assignment.

Discussion 0

Correct Answer: B Vote an answer

Question 5

A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?

A. Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2% Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset. B. Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset. C. Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset. D. Create an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level 2
%Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.

Discussion 0

Correct Answer: C Vote an answer

Question 6

A customer with Avaya Aura Contact Center (AACC) wants to create variables for use in script and flow applications.
What are the limitations of creating global and call variables?

A. no stated maximum to global variables, maximum 500 call variables B. maximum 200 global variables, no stated maximum to call variables C. maximum 1000 global variables, maximum 300 call variables D. maximum 100 global variables, maximum 100 call variables

Discussion 0

Correct Answer: D Vote an answer

Question 7

A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:
1. While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated
2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement
3. If the call is not queued and the skillset is in service. It must be re-queued.
What is the proper script syntax to accomplish this requirement?

A. Section wait_loop
IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_ran_gv
WAIT 30
EXECUE walt_loop B. Section wait_loop
IF QUEUED AND IF OUT OF SERVICE automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_busy_ran_gv
WAIT 30
EXECTUTE wait_loop C. Section wait_loop
IF NOT QUEUED THEN
IF OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_stlll_busy_ran_gv
WAIT 30
EXECTUTE wait_loop D. Section wait_loop
IF NOT QUEUED THEN
IF NOT OUT OF SERVICE automotive THEN
QUEUE TO SKILLSET automotive
WAIT 2
ELSE
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_bu5y_ran_gv
WAIT 30
EXECTUTE wait_loop

Discussion 0

Correct Answer: D Vote an answer