Avaya Aura® Contact Center Maintenance and Troubleshooting - 3313 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Which Avaya Aura Contact Center (AACC) support document will help you verify the Platform Vendor Independent (PVI) supported hardware?

A. Avaya Aura Contact Center Overview and Specification B. Avaya Aura Contact Center commissioning for Avaya Aura Unified Communications C. Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration D. Avaya Aura Contact Center and Avaya Aura Unified Communications Solution Description

Discussion 0

Correct Answer: C Vote an answer

Question 2

Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)

A. Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state. B. All SIP signaling and RTP streams will go to the Active server. C. All SIP signalingand RTP streams will go to the active and standby server. D. The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.

Discussion 0

Correct Answer: A,B,C Vote an answer

Question 3

The Avaya Grep tool is used to search log files for Call Events for a given Contact Center Call ID.
Which three types of report output does Avaya Grep generate? (Choose three.)

A. Call Properties Report B. Summary Log file C. Summary Report D. Sip Sequence Report E. Event Report

Discussion 0

Correct Answer: B,C,D Vote an answer

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Question 4

In a SIP environment, which component of the Avaya Aura Contact Center (AACC) performs call signaling?

A. SIP Gateway Manager B. SIP Computer Telephony Integration (CTI) C. SIP Redirect Server D. SIP Proxy Server

Discussion 0

Correct Answer: D Vote an answer

Question 5

While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files.
How would you make an archive of the log files to provide to support personnel?

A. Run the log Archive utility on the CCT and click the "Schedule An hive" button on the tab. When the schedule completes, the archive will be available in the configured archive lot B. Create a ZIP archive of all files in D:\Avaya\Logs\CCT. C. The Archive Manager creates a new log file archive every hour. the archive will be available configured archive location when the Archive Manager completes the archive process. D. Run the Log Archiver utility on the CCT server and click the "Archive AM Files Now" button on Settings tab. The archive will be available in the configured archive location.

Discussion 0

Correct Answer: D Vote an answer

Question 6

You are in the process of troubleshooting the Contact Center License Manager.
You must confirm that the server identified in the Contact Center License Manager Registry key matches the Contact Center License Manager server configured in which utility?

A. Multimedia Administration Tool B. Access and partition Manager C. Contact center Management D. server configuration

Discussion 0

Correct Answer: B Vote an answer

Question 7

When troubleshooting an Avaya Aura Contact center High Availability (HA) system implementation, where can you view HA cluster switchover allowable variable information that displays pass or FAIL flags for the HA cluster?

A. SMMC System Tray > General information B. SMMC System Tray > Database information C. SMMC System Tray > HA Cluster information D. SMMC System Tray > System information

Discussion 0

Correct Answer: B Vote an answer