3314 Exam Dumps

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Certification Provider:	Avaya
Exam Code / Number:	3314
Exam Name:	Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam
Exam Questions:	65
Last Updated:	Jun 18, 2026
Corresponding Certification:	ACSS

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Avaya Aura® Experience Portal is an advanced self-service platform that enables businesses to provide personalized customer experiences across multiple channels. The platform is designed to handle complex interactions and automate customer service tasks, such as routing calls, sending SMS messages, and providing real-time assistance. With the POM (Proactive Outreach Manager) implementation, businesses can reach out to customers proactively, providing them with personalized messages and offers based on their preferences and behavior.

Avaya 3314 exam is intended for individuals who work with Avaya Aura® Experience Portal and have experience in implementing and maintaining IVR solutions. 3314 exam is also suitable for IT professionals who want to validate their skills and knowledge in Avaya Aura® Experience Portal with POM. 3314 exam is open to everyone, but it is recommended that candidates have a good understanding of Avaya Aura® Communication Manager and Avaya Aura® Messaging before taking the exam.

Avaya 3314 Exam Syllabus Topics:

Topic	Details
Topic 1	Describe the capabilities of CMS RT Socket-based Routing Use POM troubleshooting procedures and tools
Topic 2	Install and configure POM features and functions Describe Agent Assignment options
Topic 3	Describe the standard POM reporting capabilities Describe the AAEP and POM architecture Explain how agent scripts are created and used
Topic 4	Explain the ICR installation requirements Perform POM database administration
Topic 5	Verify the prerequisites to the POM installation Configure Intelligent Customer Routing (ICR)
Topic 6	Describe the AAEP standard reporting capabilities Describe the components of the POM User Interface
Topic 7	Explain the upgrade paths and procedures Explain how agents are assigned to campaigns
Topic 8	Configure Avaya Aura Experience Portal (AAEP) features and functions Describe the Experience Portal External Systems

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21534