Avaya APDS Customer Experience Manager Online Test (#3C00120A) - 3C00120A FREE EXAM DUMPS QUESTIONS & ANSWERS
Which of the following are components of the Avaya Control Manager architecture? (Select four.)
Correct Answer: A,B,C,E
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If you run the Avaya Aura@ Orchestration Designer applications on Avaya Voice Portal, Avaya Aura@ Experience Portal, Avaya Interactive Response, or other Avaya products that use the WebLM license server, then Orchestration Designer does not require a separate WebLM license server.
Correct Answer: A
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In addition to the Experience Layer, which two layers are part of the seven layers that make up the Avaya Customer Experience Management (CEM) Framework? (Select two.)
Correct Answer: A,D
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HOTSPOT
With regard to Avaya Control Manager, match the reason that supports the value statement. (For each value on the left, select the reason from the drop-down list on the right.)
With regard to Avaya Control Manager, match the reason that supports the value statement. (For each value on the left, select the reason from the drop-down list on the right.)
Correct Answer:
Explanation:
1, 3, 2
Avaya Professional Services has several offers to assist customers with Data Source Integrations for Avaya Aura@ Workforce Optimization, which are four Avaya product integration offers? (Select four.)
Correct Answer: B,D,E,F
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What Avaya Professional Service for Avaya Control Manager fits this definition?
__________ provides customers with a specialized evaluation of the installation site and the network, including identifying any discrepancies that need to be rectified prior to implementation. Network assessments may be performed to determine if the customer's network can handle the \P solution. (Click and drag the correct option to the space below.)
__________ provides customers with a specialized evaluation of the installation site and the network, including identifying any discrepancies that need to be rectified prior to implementation. Network assessments may be performed to determine if the customer's network can handle the \P solution. (Click and drag the correct option to the space below.)
Correct Answer: C
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Avaya Contact Flow Analytics solution provides a cradle-to-grave view of customer calls, to effectively identify the customer needs and agent behaviors that need improving or enhancing. Which are capabilities of Contact Flow Analytics? (Select three.)
Correct Answer: A,C,D
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With regard to the Assisted Experience Management for Design course, there was a case study on Avaya Aura@ Call Center Elite with Business Advocate, what were some of the results it brought the client? (Select three.)
Correct Answer: A,B,D
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HOTSPOT
Match each Assisted Experience Management product or solution on the right with its maximum agent capacity on the left. (For each of the agent capacity on the left, select the corresponding product from the drop-down list on the right.)
Match each Assisted Experience Management product or solution on the right with its maximum agent capacity on the left. (For each of the agent capacity on the left, select the corresponding product from the drop-down list on the right.)
Correct Answer:
Explanation:
2, 1, 3