Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation - 6201-1 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?

A. Increase the number of VDNs on the Communication Manager B. Increase the Data Storage Allocation on the CMS. C. Increase the Free Space Allocation on the CMS D. Increase the File System Partition size on the CMS.

Discussion 0

Correct Answer: B Vote an answer

Question 2

What is the purpose of class of service (COS) administration of Contact Centre?

A. COS ensures that the most skilled agent receives calls first. B. COS restricts the calls a user can make and receive. C. COS is used to restrict calls between incoming and outgoing trunk groups. D. COS defines which features an agent may access.

Discussion 0

Correct Answer: D Vote an answer

Question 3

A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS B. From Solaris login as root and use the date command C. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time. D. Shutdown the CMS to the ak prompt level and adjust the BIOS time.

Discussion 0

Correct Answer: B Vote an answer

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Question 4

Click the Exhibit button.
The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?

A. The holiday recording was not functioning properly. B. An agent forgot to log out. C. The Communication Manager was down. D. The holiday was not administered in the holiday tablet

Discussion 0

Correct Answer: D Vote an answer

Question 5

Which application or menu can be used for creating an ACD on CMS?

A. cms svc B. cms adm C. CMS-Terminal D. CMS-Supervisor

Discussion 0

Correct Answer: D Vote an answer

Question 6

Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

A. display variables B. Monitor variables C. list usage variable D. List trace variables

Discussion 0

Correct Answer: C Vote an answer

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