6201.1 Exam Dumps
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| Certification Provider: | Avaya |
|---|---|
| Exam Code / Number: | 6201.1 |
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Questions: | 55 |
| Last Updated: | Jun 22, 2026 |
| Corresponding Certification: | Avaya Aura |
(341 Up Votes)Avaya 6201.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Aura Communication Manager | 25% | - ACD and EAS configuration - Platform architecture and licensing - Integration with CMS |
| Topic 2: Maintenance and Troubleshooting | 15% | - Backup, restore, and system health - Diagnostic tools and log analysis - Common implementation issues and fixes |
| Topic 3: Call Routing and Vectoring | 20% | - Vector programming and VDN configuration - Skill levels and routing strategies - Call treatment and queuing logic |
| Topic 4: Avaya Call Management System (CMS) Fundamentals | 20% | - System administration and data collection - Installation and configuration - CMS architecture and components |
| Topic 5: Reporting and Performance Management | 20% | - Real-time and historical reporting - Data verification and validation - Agent, split, and service level metrics |