Avaya Aura(TM) Contact Center Implementation 6202-1 Certified Exam Dumps

6202-1 Exam Dumps

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Certification Provider: Avaya
Exam Code / Number: 6202-1
Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
Exam Questions: 65
Last Updated: Sep 09, 2026
Corresponding Certification: Avaya-Certification

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Avaya 6202-1 Exam Syllabus Topics:

SectionObjectives
Topic 1: Avaya Aura Contact Center Architecture- Core components and system architecture overview
- Integration with Avaya Aura platform components
  • 1. Session Manager and SIP architecture
    • 2. Avaya Aura Communication Manager integration
      Topic 2: Troubleshooting and Support- Common system issues and resolution methods
      - Diagnostics and log analysis
      Topic 3: Installation and Configuration- Configuration of Contact Center applications
      • 1. Agent and skill configuration
        • 2. Call routing configuration
          - System deployment and initial setup
          Topic 4: Call Routing and Contact Handling- Vectoring and contact treatment logic
          - Routing strategies and call flow design
          Topic 5: Administration and Maintenance- Monitoring and reporting tools
          - System administration tasks
          - User and agent management


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