Avaya Aura(TM) Contact Center Implementation 6202 Certified Exam Dumps

6202 Exam Dumps

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Certification Provider: Avaya
Exam Code / Number: 6202
Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
Exam Questions: 65
Last Updated: Jul 15, 2026
Corresponding Certification: Avaya Aura

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Certification Path

The Avaya Aura Contact Center Implementation certification path includes only one 6202 certification exam.

Avaya 6202 Exam Syllabus Topics:

SectionObjectives
Topic 1: Troubleshooting and Maintenance- System monitoring and issue resolution
  • 1. Performance monitoring basics
    • 2. Log analysis and diagnostics
      Topic 2: Agent and Queue Administration- Agent configuration and management
      • 1. Queue setup and management
        • 2. Agent login and skill assignment
          Topic 3: Installation and Configuration- System setup and initial configuration
          • 1. Basic system parameter configuration
            • 2. Software installation procedures
              Topic 4: Avaya Aura Contact Center Architecture- Core components and system architecture
              • 1. Deployment models and topology
                • 2. Contact Center server components overview
                  Topic 5: Routing and Call Flow Management- Contact routing logic
                  • 1. Call vectoring and scripting basics
                    • 2. Skill-based routing configuration


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