6202.1 Exam Dumps
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| Certification Provider: | Avaya |
|---|---|
| Exam Code / Number: | 6202.1 |
| Exam Name: | Avaya Aura(TM) Contact Center Implementation Exam |
| Exam Questions: | 65 |
| Last Updated: | Jun 22, 2026 |
| Corresponding Certification: | Avaya Aura |
(431 Up Votes)Avaya 6202.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Call Routing and Contact Handling | - Routing strategies and call flow design - Vectoring and contact treatment logic |
| Installation and Configuration | - Configuration of Contact Center applications
|
| Administration and Maintenance | - Monitoring and reporting tools - System administration tasks - User and agent management |
| Troubleshooting and Support | - Common system issues and resolution methods - Diagnostics and log analysis |
| Avaya Aura Contact Center Architecture | - Core components and system architecture overview - Integration with Avaya Aura platform components
|