6204.1 Exam Dumps
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| Certification Provider: | Avaya |
|---|---|
| Exam Code / Number: | 6204.1 |
| Exam Name: | Avaya Proactive Contact Implementation Exam |
| Exam Questions: | 100 |
| Corresponding Certification: | Avaya Specialist |
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Avaya 6204.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation & Deployment | 25% | - Server and software installation steps - License activation and configuration - Post-installation verification - Pre-installation requirements |
| Topic 2: Proactive Contact Architecture & Overview | 20% | - Supported versions and compatibility - Server roles and communication flows - System components and architecture |
| Topic 3: Configuration & Integration | 30% | - Database configuration and connectivity - Dialer, agent, and campaign setup - CTI and reporting integration - Integration with Avaya Aura Communication Manager |
| Topic 4: Troubleshooting & Support | 10% | - Common installation and configuration issues - Diagnostic tools and error resolution - Support procedures and documentation |
| Topic 5: Administration & Maintenance | 15% | - Backup, restore, and upgrades - System management and user accounts - Performance monitoring and logs |