Avaya Aura Contact Center CCT and Multimedia Implementation - 6209.1 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

When verifying the installation using the Communication Control Toolkit (CCT) reference client. A message is received stating that the server is not authorized for the CCT database even though the agent is configured correctly in the Contact Center Manager Administration (CCMA) utility. What is the process to verify that the user data was pushed in CCT database correctly?

A. Remove and re-configure the agent using the Contact Center Manager Administration Utility B. Use the CCT Console and import Windows accounts to verify that the account exists in the domain C. Check the CCT Console and the deployment type for the Contact Center Manager server IP addresses D. Use the CCT WebAdmin to verify that the agent and the user account are associated

Discussion 0

Correct Answer: B Vote an answer

Question 2

A technician is configuring a Windows 2008 operating system for a co-resident Avaya Aura Contact Center installation which will be deployed in a Windows domain. Which two rules apply to the server name? (Choose two)

A. The computer name must be unique on the domain B. Use (_) or (-) allowed within any part of the name C. The total length of name is not to be more than 26 characters D. The NetBIOS name must match to the computer name

Discussion 0

Correct Answer: A,D Vote an answer

Question 3

After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored in the CCMM server database. What two new report types are now available for Report Creation under the public report template folder? (Choose two)

A. Agent Performance Reports B. Contact Summary Reports C. Call-by-Call Reports D. Outbound Reports E. Multimedia reports F. Configuration Reports

Discussion 0

Correct Answer: D,E Vote an answer

Question 4

You have installed an Avaya Aura Contact Center System with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). The customer has started using an outbound campaign, but an available agent is not presented in outbound contacts. Which component presents the outbound contacts to the agent through Avaya Aura Agent Desktop?

A. CCMM B. CCMS C. CCMA D. CCT

Discussion 0

Correct Answer: D Vote an answer

Question 5

A technician is installing the Avaya Aura Agent Desktop (AAAD) on an agent computer. Contact Center Multimedia (CCMM) is not installed on this solution. When browsing, where can the AAAD installation page be found?

A. http://support.avaya.com Web site B. http://<servername>/agentdesktop where <servername> is the server name or IP address of the Contact Center Multimedia server C. http://<servername>/agentdesktop where <servername> is the server name or IP address of the Contact Center Manager Administration server D. http://<servername>/agentdesktop where <servername> is the server name or IP address of the Communication Control Toolkit server

Discussion 0

Correct Answer: D Vote an answer

Question 6

The technician has installed a Contact Center multimedia (CCMM)email and web services to the Contact Center solution. What do the customers email and web server connect to?

A. Customer server ELAN B. Contact Center Server Subnet C. Contact Center Server ELAN D. Customer LAN

Discussion 0

Correct Answer: D Vote an answer