Avaya Aura® Contact Center Multimedia Implementation - 6211 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. WhichURL location will you enter to access the AAD Web page to start the AAD installation?

A. http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Avaya Aura Application Enablement Server B. https://support.avaya.com web site C. http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Contact Center Manager Server (CCMS) D. http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Contact Center Multimedia (CCMM) Server

Discussion 0

Correct Answer: B Vote an answer

Question 2

During the design of the Outbound Campaign, the administrator chooses between two types of dialing.
Which two types of dialing options are available when designing the Outbound Campaign? (choose two.)

A. Preview dialing B. Predetermined dialing C. Predictive dialing D. Progressive dialing

Discussion 0

Correct Answer: A,D Vote an answer

Question 3

You have installed an Avaya Aura Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which componentis responsible for pushing the non-voice contacts to Avaya Aura Agent Desktop?

A. CCMS B. CMA C. D. CCT

Discussion 0

Correct Answer: C Vote an answer

Question 4

A user is assigning a skillset to a call while creating a new outbound campaign.
What Is the result if the skillset field Is left blank?

A. The campaign stops functioning B. The campaign will not receive data. C. The campaign will not be created. D. The campaign will receive calls but no agent is assigned

Discussion 0

Correct Answer: C Vote an answer

Question 5

A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

A. It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue. B. It is loaded on external database. C. It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue. D. It is loaded onthe Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.

Discussion 0

Correct Answer: D Vote an answer

Question 6

Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

A. GIVE IVR B. QUEUE TO SKILLSET C. GIVE MUSIC D. GIVE RAN

Discussion 0

Correct Answer: B Vote an answer

Question 7

Which Avaya Aura Contact Center component is a core component that connects to a PBX to coilect incoming voice contacts, provide intelligent queuing, and collect historical data?

A. Contact Center Manager Administration (CCMA) B. Contact Center Manager Server (CCMS) C. Contact Center Multimedia (CCMM) D. Avaya Agent Desktop (AAD)

Discussion 0

Correct Answer: B Vote an answer

Question 8

Which Avaya Aura Contact Center component is required for Contact Center Multimedia deployment?

A. Avaya Aura Media Server B. SIP Connector C. API Server D. Agent Desktop

Discussion 0

Correct Answer: D Vote an answer