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There is no waiting around at FreeCram. Once your payment clears, the 6402 practice questions for Avaya IP Office Implementation land in your mailbox within a minute, ready to open on your laptop, tablet, or phone.

Avaya 6402 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya IP Office Implementation
Exam Number:6402
Exam Duration:90 minutes
Available Languages:English
Exam Price:$125 USD
Related Certifications:AIPS - Avaya IP Office Platform
ACSS - Avaya Certified Support Specialist
Exam Format:Multiple Choice
Certificate Validity Period:2 years
Passing Score:Not publicly disclosed (approx. 70-75%)
Real Exam Qty:60-65
Recommended Training:Avaya IP Office Implementation Training
Exam Registration:Prometric Registration
Avaya Learning Center
Sample Questions:Avaya 6402 Sample Questions
Exam Way:Proctored onsite at Prometric test centers or online proctored
Pre Condition:Basic knowledge of VoIP, networking and IP Office concepts; recommended completion of related training
Official Syllabus URL:https://www.avaya-learning.com

Avaya 6402 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Endpoints & Trunks20%- DHCP, TFTP and phone provisioning
- Media resources and codec settings
- SIP, PRI and analog trunk setup
- Digital, IP and SIP telephone configuration
Topic 2: System Configuration & Management30%- User profiles, extensions and rights
- IP Office Manager and Security Settings
- Hunt groups, pickup groups and call distribution
- Short codes, time profiles and call routing
Topic 3: Voicemail & Applications15%- Licensing for advanced features
- Embedded Voicemail configuration
- VoiceMail Pro installation and setup
- Auto Attendant and call flows
Topic 4: Maintenance & Troubleshooting10%- Common issues and resolution steps
- System logs, alarms and debugging tools
- Backup, restore and configuration management
Topic 5: System Architecture & Installation25%- SD card licensing and system ignition
- Network configuration and IP addressing
- IP Office 500v2 and Server Edition hardware
- Software installation and upgrade procedures

Common Questions About the Avaya 6402 Exam

The 6402 exam is the official exam behind the ACIS - Avaya Certified Implementation Specialist credential from Avaya. It sits at the Specialist level of the Avaya certification track. It is also associated with ACSS - Avaya Certified Support Specialist, AIPS - Avaya IP Office Platform. The FreeCram practice questions on this page map to the same objectives, so you can measure your readiness before you book a seat.

The 6402 exam contains 60-65 questions and gives you 90 minutes to complete them. That pace leaves little room for getting stuck, so train yourself to flag a hard question, move on, and circle back later. Run at least one full timed session in the FreeCram test engine a week before your exam date to check whether your pacing holds under pressure.

You need Not publicly disclosed (approx. 70-75%) to pass the 6402 exam, and the official registration fee is $125 USD. A retake means paying that fee again in full, which makes thorough preparation the cheaper option by far. Before scheduling, take a timed FreeCram practice test; if you are not scoring comfortably above the passing line, give yourself more study time instead of booking on hope.

Basic knowledge of VoIP, networking and IP Office concepts; recommended completion of related training

Requirements can change, so confirm the latest details on the official Avaya exam page before you register.

You can book the 6402 exam through the following official channels:

The exam is delivered Proctored onsite at Prometric test centers or online proctored, so pick the option that suits you when booking.

Avaya points candidates to these official courses:

Once you have worked through the official material, wrap up your preparation with the 63 practice questions from FreeCram to lock in what you have learned.

Yes. A free 6402 PDF demo is available, so you can check the question style and answer quality before you commit. Every purchase also includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.

Your purchase is protected by our 100% Money Back Guarantee. If you take the 6402 exam within 60 days of purchase and do not pass, send us a scanned enrollment slip and your official Score Report PDF within two days of the exam; approved refunds are processed within seven days. The candidate name must match the payer name, and the guarantee does not apply to exams taken within three days of purchase, to products that were downloaded but never used in an exam sitting, or to free materials and expired orders. If you would rather keep studying, we can instead exchange your order for two free exam products of equal value while your original product keeps its update service. Delivery itself is instant: your download is emailed within one minute of payment and stays available in your member zone, with no limit on how many computers you can install it on. If nothing arrives within two hours, contact our customer service team.

The 6402 syllabus is divided into 5 domains, including Endpoints & Trunks (20%), Maintenance & Troubleshooting (10%), and System Architecture & Installation (25%). The complete breakdown, with every domain and its subtopics, is listed in the Exam Topics section above — review it line by line and flag the areas where you feel weakest.

Avaya IP Office Implementation Sample Questions:

Which two features arc supported by the Embedded Voicemail on the IP Office platform? (Choose two.)

  • A. Network Mailbox
  • B. DTMFBreakout from mailbox
  • C. Voicemail to Email
  • D. Virtual DistributionList
  • E. Public Distribution Box
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

On a customer system only three out of four analog trunks are connected to a provider. What should be configured for the fourth trunk port?

  • A. The Line Appearance ID should be set to 700.
  • B. TheIncoming Call Route needs to be set to DataCall.
  • C. The Trunk has to be set to Out of Service.
  • D. The Line GroupID needs to be set toDefault.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

When manually setting up an IP telephone, which setting represents the IP address of the IP Office?

  • A. SwitchSv
  • B. CallSv
  • C. Filetyp
  • D. Phonetyp
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

A customer wants to equally split their T1 or E1 PRI channels for incoming and outgoing calls. Which two techniques will achieve this? (Choose two.)

  • A. Allocate hall the channels to an incoming Line Group ID.
  • B. Allocate all the channels to a Line Group ID and use Short Codes to route incoming / outgoing calls.
  • C. Allocate all the channels to one Line Group ID and separate the outgoing calls via Short Codesand incomingcalls via ICR.
  • D. Allocate half the channels to an outgoing Line Group ID.
Reveal Solution  Discussion  0

Correct Answer: A,D  🗳️

A customer with digital stations uses their outbound digital lines at 95% of capacity. Which variable should be considered when planning for future growth?

  • A. the number of users
  • B. the number of trunks
  • C. the number of hunt groups
  • D. the number of VCM channels
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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