Avaya Aura® Call Center Elite Implementation - 7392X FREE EXAM DUMPS QUESTIONS & ANSWERS
Which operator of the SET command allows you to check number validation in dialed strings using Luhn's algorithm?
Correct Answer: A
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A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.
With EAS Enabled, which software mechanism is used for queuing?
With EAS Enabled, which software mechanism is used for queuing?
Correct Answer: C
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A customer is waiting. In queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism controls what happens while the customer is wafting In the queue?
Correct Answer: B
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Refer to the exhibit.
The diagram shows three VQNs, with VDN override and VDN variables. The call first arrives into VDN 1 and ends up on VDN 3.
Which announcement is played at step five?
The diagram shows three VQNs, with VDN override and VDN variables. The call first arrives into VDN 1 and ends up on VDN 3.
Which announcement is played at step five?
Correct Answer: B
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A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.
Which call center feature can the customer use to track their defined call types?
Which call center feature can the customer use to track their defined call types?
Correct Answer: D
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Refer to the exhibit.
Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable
"A"?
Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable
"A"?
Correct Answer: B
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A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.
Which call center feature can the customer use to track their defined call types?
Which call center feature can the customer use to track their defined call types?
Correct Answer: D
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