Avaya Oceana™ Solution Integration - 7495X FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Which statement about AvayaOceana EngagementDesigner (ED) Work Flows is true?

A. ED Work Flow Is mandatory for only Multimedia Interaction Channels (chat, email, SMS, etc.). B. ED Work Flows cannot be edited by the Customers/Business Partners as per their Business Logic. C. ED Work Flow Is mandatory for every Interaction Channel (voice, chat, email, SMS, etc.). D. ED WorkFlows are not required while riskBundles are present in the management Designer.

Discussion 0

Correct Answer: D Vote an answer

Question 2

AVA is required for providing which two integrations for Avaya Oceana 3.5 solution? (Choose two.)

A. Avaya Chatbot B. SMS C. Social Media D. Webchat E. Avaya Mobile Video

Discussion 0

Correct Answer: A,D Vote an answer

Question 3

Which statement about Unified Agent Controller (UAC) Is true?

A. The UAC application is the client-side component that manages the connections to the individual Oceana agent desktop applications. B. The UAC application is the server-side component that manages the connections to the Individual Oceana agent desktop applications. C. The UAC consumes agent configuration information via the UCM component. D. The UAC consumes agent configuration information via the CSC component.

Discussion 0

Correct Answer: D Vote an answer

Question 4

Given the URL below:
http://
<Cluster_IP>/services/UCAStoreService/uca
Which Oceana Cluster IPis used for (he URL ofthe UCA Interface in the Avaya Control Manager?

A. Cluster4 (Co-Browse Cluster) B. Cluster? (UAC Cluster) C. Cluster3 (OCP Cluster) D. Cluster 1 (Common Components Cluster)

Discussion 0

Correct Answer: A Vote an answer

Question 5

For Omnichannel configuration In Avaya Control Manager (ACM), whichIP address or FQDN and DefaultPort number are used?

A. Avaya Common Cluster IP or IQDN; Default Port 57772 B. Avaya Control Manager IP or FQDN; Default Port 57773 C. OCP Cluster IP or FQDN; Default Port 57773 D. Omnichannel Windows Server IP or FQDN; Default Port 57772

Discussion 0

Correct Answer: C Vote an answer

Question 6

While working one-mail ChannelConfigurations in Avaya Ocoana, wherecanyou enable the Agent Initiated Email feature for Agents?

A. Email > Rule Groups > Edit Default Rule > check the Agent Initiated Email check box B. Email > System Rules > Edit Default Rule > check the Agent Initiated Email check box C. Email > Recipient Address > Edit Mail box > check the Agent Initiated Email check box D. Email >Sender Groups > Edit Mail box> check the Agent Initiated Email check box

Discussion 0

Correct Answer: D Vote an answer

Question 7

Which component is responsible, for integrating Oceana Workspaces with Oceana Core components?

A. Unified Agent Controller (UAC) B. Unified Collaboration Administration C. Call Server Connector (CSC) D. Unified Collaboration Model (UCM)

Discussion 0

Correct Answer: C Vote an answer