Avaya Oceana™ Solution Support - 7497X FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

If the information (Agent, Supervisor, and Attributes Etc.) is put into Avaya Control Manager, but is actually in Oceana, which Oceana Component REST interface belongs to the Avaya Oceana component?

A. UCM REST B. UCA REST C. UAC REST D. CC REST

Discussion 0

Correct Answer: B Vote an answer

Question 2

An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?

A. The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility. B. The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility. C. The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility. D. The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.

Discussion 0

Correct Answer: A Vote an answer

Question 3

In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)

A. Provider Logs B. Agent Browser logs C. PU Logs D. Service Logs E. System Logs

Discussion 0

Correct Answer: B,D Vote an answer

Question 4

A customer is testing Avaya Oceana Voice Call Flow.
From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files*?

A. From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information popup B. From AES DMCC Summary information by clicking on Status and Control, DMCC Service Status, No. of Associations C. From to Admin Console instances by clicking Active Instance and then elide on the Context Store Cluster Block D. From SMGR CSC Attribute Information by clicking on Avaya Breeze, Configuration and CSServices Attributes

Discussion 0

Correct Answer: A Vote an answer

Question 5

During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?

A. Choose Import Mode: Sync (run every time for synchronization) B. Choose Import Mode: (renew for renewing synchronization) C. Choose Import Mode: Initial (only for Initial synchronization) D. Choose Import Mode: Initial (run every time for synchronization)

Discussion 0

Correct Answer: A Vote an answer

Question 6

Which statement describes the function of the Unified Collaboration Model (UCM)?

A. It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions. B. It is an agent selection component based on attribute matching across all channels. C. It is a normalized model for all resources and Interactions that provides states for resources and interactions. D. It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.

Discussion 0

Correct Answer: C Vote an answer

Question 7

Consider the log message:

Which component and log file contains log messages of this kind?

A. SMSVendotSnapin Service Log file B. ORCRestService PU Log file C. CustomerControllerService PU Logs file D. MessagingSetvice Service Log file

Discussion 0

Correct Answer: B Vote an answer