Avaya IP Office™ Contact Center Implementation and Expanded Configuration - 7750X FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

You have created a Task flow for a customer, and you can see the potential for it to be used again for your next installation.
How can you capture it for re-use?

A. Copy it to a word document B. It is not possible to capture task flow they all have to be created manually C. Take a screenshot, and then have it to hand when you created it again D. Export it to a folder on your PC

Discussion 0

Correct Answer: D Vote an answer

Question 2

What item is required to enable temporary Announcements in the task flow?

A. Local Variable B. TaskTag C. Global Variable D. Call Tag

Discussion 0

Correct Answer: D Vote an answer

Question 3

To help with the designing of complex IVR scripts, Avaya have created some IVR scripts for you to use, and placed them on the installation DVD.
How can you access them in your IVR Editor?

A. Restorethem to the IVR Editor. B. Import them to the IVR Editor. C. Obtain the license to use them. D. Copy them to the IVR Editor.

Discussion 0

Correct Answer: B Vote an answer

Question 4

Which two factors determine which call will be routed via the "Last Agent" element?
(Choose two.)

A. If the Customer in is the Agents personal contacts list B. If the Caller know the extension number of the Agent C. Minimum contact time during the last conversation with the agent D. How long ago the agent spoke to the caller E. The Last Agent available in the group

Discussion 0

Correct Answer: A,D Vote an answer

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Question 5

View the Exhibit.

Refer to the exhibit. The exhibit shows a simple task flow, where two different topics are being assigned to a single agent group. Topic 2 will connect, but Topic 1 will not connect, and its small connector box is dark greyed out.
Why will Topic 1 not connect?

A. Topic 1 does not exist. B. Topic 1 is connected to another task flow. C. There is no short code for this topic in the IP Office. D. Two topics cannot be connected to a single agent group.

Discussion 0

Correct Answer: A Vote an answer

Question 6

How can you see if your address book has imported successfully?

A. Go to an agent address book and checkall entries. B. Go to the address book menu, check the import log, and then click the refresh button. C. Delete the address book and re-import it. D. Go to the address book menu, reschedule another import, and then wait for the confirmation.

Discussion 0

Correct Answer: B Vote an answer

Question 7

You need to make a change to the task flow, and when you select the active task flow set, you are not asked to make a copy.
Why is this happening?

A. The password is only required when you first create the task flow set. B. The active task flow set has not been set as the default task flow set. C. You do not need a password because you are the administrator. D. You forgot to create a password for the task flow set.

Discussion 0

Correct Answer: B Vote an answer