78201X Exam Dumps

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Certification Provider:	Avaya
Exam Code / Number:	78201X
Exam Name:	Avaya IP Office™ Platform Support Certified Exam
Exam Questions:	192
Last Updated:	Jun 21, 2026
Corresponding Certification:	Avaya ACSS

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Avaya 78201X exam is a certification designed for professionals who work with Avaya IP Office™ Platform solutions. 78201X exam tests the candidate's knowledge and skills related to the installation, administration, and maintenance of Avaya IP Office™ Platform solutions. To prepare for the exam, candidates can take advantage of the Avaya Learning Center, which offers a variety of training courses, practice exams, and study guides. After passing the exam, candidates will receive the Avaya IP Office™ Platform Support Certified certification, which is valid for two years and demonstrates the candidate's skills and knowledge related to Avaya IP Office™ Platform solutions.

Avaya 78201X exam is a certification exam designed by Avaya to test the knowledge and skills of individuals in the field of IP telephony and communications. Avaya IP Office™ Platform Support Certified Exam certification validates the expertise of professionals in implementing, configuring, and troubleshooting the Avaya IP Office™ Platform. 78201X exam is an online, proctored exam that covers a range of topics, including installation and configuration, administration, maintenance, and troubleshooting of the Avaya IP Office™ Platform.

Avaya 78201X Exam Syllabus Topics:

Topic	Details
Topic 1	Gathering Avaya IP Office™ System Information, Maintaining the System, and Analyzing Failures: This domain assesses Avaya Support Technicians in maintaining the Avaya IP Office™ System. Candidates will identify how to execute test plans using appropriate tools and diagnose issues in troubleshooting scenarios. They will also define procedures for performing upgrades and verifying successful upgrades.
Topic 2	Installing and Commissioning Avaya IP Office™ Platform: This domain assesses the competencies of Avaya Technicians in installing and commissioning the Avaya IP Office™ Platform. Candidates will describe the installation process for both the Avaya IP Office™ 500v2 and Server Edition. They will also define how to license the platform effectively. A critical skill measured is understanding licensing requirements for different Avaya IP Office™ configurations.
Topic 3	Avaya IP Office™ Platform architecture with platform application, capacities, and specifications: This section of the exam measures the skills of Avaya System Engineers and covers the architecture of the Avaya IP Office™ Platform, including its applications, capacities, and specifications. Candidates will identify various versions and options of the platform, as well as its applications and their specifications. Given a customer scenario, they will determine the appropriate system requirements and customize solutions based on specified customer needs. A key skill measured is the ability to match system capabilities with customer requirements.
Topic 4	Configuring Avaya IP Office™ Platform and Applications: This section of the exam focuses on configuring the Avaya IP Office™ Platform and its applications. Candidates will identify necessary management user interfaces for configuration tasks and describe how to configure applications like Voicemail Pro and one-X® Portal. They will also define security settings and learn how to implement customized solutions. A key skill measured is effectively configuring security settings to protect user data.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/23005

Avaya 78201X exam covers multiple topics related to Avaya IP Office™ Platform, including installation and configuration of the platform, management of the platform, troubleshooting, and maintenance. 78201X exam is designed to test the candidate's ability to install, configure, and maintain Avaya IP Office™ Platform, as well as their ability to troubleshoot issues that may arise.