Avaya Contact Center Select Implementation and Maintenance - 78950X FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Which statement about the Orchestration Designer Treatment block is true?

A. It is used to connect the caller to voice mail. B. It is used to offer the caller a selection prompt. C. It is used to play music to the caller. D. It is used to play re-assurance messages to the caller.

Discussion 0

Correct Answer: A Vote an answer

Question 2

The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com.
When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps are required? (Choose two.)

A. Administer the ACCS system SIP Domain to match the IP Office. B. Verify SIP trunks are available for the ACCS integration. C. Verify that SIP Registrar Enable is configured in the IP Office VoIP settings. D. Change the IP Office SIP Domain to match the ACCS system.

Discussion 0

Correct Answer: C,D Vote an answer

Question 3

For which operation is the Outbound Mail Handler component of the Email Manager responsible?

A. Applying the rules engine to determine what skillset to queue the contact to B. Saving email attachments to the appropriate folder C. Retrieving email messages from the corporate email server D. Logging into the corporate email server and sending the auto-reply

Discussion 0

Correct Answer: A Vote an answer

Question 4

Which deployment option includes a Microsoft Windows Server Standard Edition product license key?

A. Hardware Appliance Deployment B. DVD Deployment C. PVI Deployment D. Software Appliance Deployment

Discussion 0

Correct Answer: B Vote an answer

Question 5

Which statement is true about the Avaya GREP tool?

A. It should only be used on an active system to capture real-time events. B. It should be used on a PC to search log files that have been downloaded from Avaya Contact Center Select (ACCS). C. It is only used to report on SIP related messages during low traffic periods. D. It is only used during the installation phase and should not be used on an active server.

Discussion 0

Correct Answer: A Vote an answer

Question 6

Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)

A. A skillset is a group of activity codes used for reporting purposes. B. Skillsets are only used for reporting purposes. C. A skillset is group of agents whose skills are similar. D. Skillsets are referenced in both application flows and scripts.

Discussion 0

Correct Answer: A,D Vote an answer

Question 7

Where are the media files that provide music and recorded announcements to contact center applications stored?

A. The Avaya Aura Media Server (AAMS) dedicated for Avaya Contact Center Select (ACCS) B. The IP Office voice mail system C. The Avaya Aura Media Server (AAMS) from Communication Manager (CM) D. The Avaya Contact Center Select (ACCS) contact center system

Discussion 0

Correct Answer: D Vote an answer