Apple Macintosh Service Certification - 9L0-010 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Which of the following can cause damage to an embedded battery from a MacBook Air 13" Mid 2011

A. Handling by the edges B. Tightening the battery screws only finger tight C. Use both hands when removing the battery D. Squeezing the cell packs

Discussion 0

Correct Answer: D Vote an answer

Question 2

Which of the following measurements is an example of an appropriate use of a multimeter when troubleshooting a Mac?

A. Measure logic board battery voltage. B. Measure digital signals on the main processor. C. Measure AC current going to an optical drive. D. Measure high voltage going to a CRT.

Discussion 0

Correct Answer: A Vote an answer

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Question 3

When practicing component isolation, which ONE of the following components would NOT be a part of a minimal system configuration for a MacBook 13-inch (Mid 2010)?

A. Power adapter B. RAM C. Logic board D. Optical drive

Discussion 0

Correct Answer: D Vote an answer

Question 4

If the embedded battery with exposed cell packs from a MacBook Air (Late 2010) is dropped during service, it should always be replaced.

A. True B. False

Discussion 0

Correct Answer: A Vote an answer

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Question 5

You are about to replace a MacBook Air (13-inch, Late 2010) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?

A. Remove the thermal module. B. Remove the hard drive. C. Install the battery cover. D. Remove the battery.

Discussion 0

Correct Answer: C Vote an answer

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Question 6

Which THREE troubleshooting steps should be attempted if the SD card slot does not appear in System Profiler on MacBook Pro (13-inch, Mid 2009)? SELECT THREE

A. Remove and reinsert the card with a third party SD card adapter. B. Start up from the Mac OS X Installer DVD or external disk and check System Profiler. C. Reset PRAM. D. Reset the SMC. E. Back up user data, then erase and reinstall Mac OS X. F. Force the card into the slot.

Discussion 0

Correct Answer: B,C,D Vote an answer

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Question 7

Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?

A. Your customer wants to run diagnostics on his Mac Pro. B. You need to verify that all installed applications have been updated. C. You want to verify product functionality after a repair. D. You want to check a Mac for accidental damage.

Discussion 0

Correct Answer: C Vote an answer

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Question 8

Which THREE of the following symptoms would most likely be resolved by performing an SMC reset as a first step? SELECT THREE

A. Computer does not sleep / wake from sleep B. Network / Internet connectivity issues C. Computer does not turn on D. Cursor is unresponsive in Finder E. USB and/or FireWire port(s) do not function

Discussion 0

Correct Answer: A,C,E Vote an answer

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Question 9

A customer brings a Mac Pro to your service center for repair. After finding the serial number, which TWO of the following sources will display the proper AppleCare name for that Mac Pro? SELECT TWO

A. System Profiler B. Apple Hardware Test C. Console D. Terminal E. Apple Name Tool F. GSX G. MRI

Discussion 0

Correct Answer: A,F Vote an answer

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Question 10

You are replacing a logic board in a Mac Pro. You should handle the board by its _____.

A. components B. connectors C. heat sinks D. edges

Discussion 0

Correct Answer: D Vote an answer