BCS ITIL® Foundation - ITILF FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Which one of the following is NOT a valid purpose or objective of problem management?

A. To prevent problems and resultant incidents B. To manage problems throughout their lifecycle C. To restore service to a user D. To eliminate recurring incidents

Discussion 0

Correct Answer: C Vote an answer

Question 2

Which ITIL process is used to restore normal service operation as quickly as possible?

A. Service level management B. Availability management C. Incident management D. Problem management

Discussion 0

Correct Answer: C Vote an answer

Question 3

Which one of the following is the BEST definition of reliability?

A. How long a service or configuration item (CI) can perform its function without failing B. The availability of a service or component C. The level of risk that affects a service or process D. How quickly a service or component can be restored to normal working order

Discussion 0

Correct Answer: A Vote an answer

Question 4

Which process will regularly analyze incident data to identify discernible trends?

A. Event management B. Change management C. Service level management D. Problem management

Discussion 0

Correct Answer: D Vote an answer

Question 5

What would be the next step in the continual service improvement (CSI) model after:
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?

A. What is the value on investment (VOI)? B. How much did it cost? C. How do we keep the momentum going? D. What is the return on investment (ROI)?

Discussion 0

Correct Answer: C Vote an answer

Question 6

What BEST describes an important principle of communication in service operation?

A. It has responsibility for creating policies. B. It focuses on creating a relationship between processes and products. C. It has an intended purpose or a resultant action. D. It is efficient, effective and economical for all IT services.

Discussion 0

Correct Answer: D Vote an answer

Question 7

Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?

A. Service catalogue management B. Change management C. Financial management for IT services D. IT service continuity management

Discussion 0

Correct Answer: D Vote an answer

Question 8

The remediation plan should be evaluated at what point in the change lifecycle?

A. Immediately after the change has failed and needs to be backed out B. After the post implementation review has identified a problem with the change C. After implementation but before the post implementation review D. Before the change is approved

Discussion 0

Correct Answer: D Vote an answer