CIPS Operations Management L5M9 Certified Exam Dumps

L5M9 Exam Dumps

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Certification Provider: CIPS
Exam Code / Number: L5M9
Exam Name: Operations Management
Exam Questions: 124
Last Updated: Jun 25, 2026
Corresponding Certification: CIPS Level 5 Advanced Diploma in Procurement and Supply

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Operations Management Concepts- Performance objectives of operations
  • 1. Quality
    • 2. Cost
      • 3. Speed
        • 4. Flexibility
          • 5. Dependability
            - Definition and scope of operations management
            • 1. Role of operations in supply chain efficiency and effectiveness
              • 2. Operations as transformation process (input–transformation–output)
                Quality and Reliability Management- Total Quality Management (TQM)
                • 1. Quality assurance vs total quality
                  - Failure prevention and recovery
                  • 1. Failure Mode and Effects Analysis (FMEA)
                    • 2. Maintenance strategies and reliability improvement
                      • 3. Failure measurement and impact
                        Operations Strategy and Performance- Operations strategy development
                        • 1. Stages of operations strategy evolution
                          • 2. Top-down vs bottom-up strategy perspectives
                            - Order winners and order qualifiers
                            • 1. Competitive positioning through operations capability
                              Operations Processes and Systems- Process design and analysis
                              • 1. Input–transformation–output model
                                • 2. Types of operations: manufacturing and services
                                  - Four Vs of operations
                                  • 1. Variety
                                    • 2. Visibility
                                      • 3. Variation in demand
                                        • 4. Volume
                                          Performance Improvement in Operations- Performance measurement and benchmarking
                                          • 1. Setting performance targets
                                            • 2. Benchmarking techniques
                                              - Continuous improvement approaches
                                              • 1. Business process re-engineering
                                                • 2. Process improvement methodologies


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