Exam Name: Implementing Cisco Collaboration Cloud Customer Experience
Certification Provider: Cisco
Corresponding Certification: CCNP Collaboration
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Cisco : 300-830 Exam Premium Dumps
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Cisco 300-830 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Tenant Configuration and Reporting | 30% | - Analyze real-time and historical dashboards to isolate operational constraints - Configure Webex Contact Center users and identity records - Configure security profiles, skills-based routing rules, and scheduling patterns - Describe Webex Contact Center reporting analytics and data visibility tracking - Configure desktop layouts and custom desktop profiles for agents and supervisors - Configure multi-tier customer experience variables and thresholds - Describe network requirements for Webex Contact Center systems |
| Topic 2: Digital Channels | 15% | - Troubleshoot digital channels delivery faults across modern communication flows
|
| Topic 3: Telephony and Call Routing | 30% | - Troubleshoot voice channels configuration mismatches
- Configure inbound and outdial telephony options for Webex Contact Center agents - Describe Webex Contact Center telephony architecture options
|
| Topic 4: Advanced Features and AI | 25% | - Configure outbound campaign management pipelines and dialer options - Implement webhooks and developer APIs to support external database queries
|
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
1. An engineer deploys Webex Contact Center Desktop profiles. Supervisors can monitor calls, but agents cannot access CRM widgets during active calls. Which configuration area should be verified first?
A) Multimedia profile
B) ANI validation rule
C) Desktop layout JSON
D) Call recording policy
2. A Webex Contact Center Administrator trying to troubleshoot a flow design. The flow will play a message to the caller and will proceed to execute a Webex AI agent for further call processing.
While troubleshooting the flow, the administrator notices that only Webex CCAI Config is present in the Virtual Agent field. The administrator verified that Webex AI agents are licensed for the organization and are ready for use within the flow. Which action must the administrator take to resolve the issue?
A) Type the name of Webex AI agent in Virtual Agent field, save, and publish.
B) Use Virtual Agent V2 node.
C) Reload Flow Designer to refresh the configuration.
D) Create a connector in Control Hub for Webex AI agent.
3. A collaboration engineer analyzes Webex Control Hub analytics and notices increased call failures from a specific branch office. Which action should be performed first?
A) Rebuild the organization tenant
B) Verify WAN performance and packet statistics
C) Replace all branch IP phones
D) Disable SRTP temporarily
4. What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)
A) enterprise trunks
B) registration-based trunks
C) DNS-based trunks
D) PSTN trunks
E) certificate-based trunks
5. A customer wants AI-generated call summaries for agents after each interaction in Webex Contact Center. Which Cisco cloud feature provides this capability?
A) Expressway-E clustering
B) Webex AI Assistant
C) Unified CM IM&P
D) Webex Edge Connect
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: B,E | Question # 5 Answer: B |
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