Cisco Unified Communications Contact Center Express Implementation - UCCX - 500-051 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Cisco Unified Communications Contact Center Express Implementation - UCCX - 500-051 FREE EXAM DUMPS QUESTIONS & ANSWERS

Question 1

Which two Cisco Unified CCX steps invoke another Cisco Unified CCX application script? (Choose two.)

A. On Exception Goto step B. Connect step C. CallSubflow step D. Trigger Application step

Discussion 0

Correct Answer: C,D Vote an answer

Question 2

Which option enables you to monitor previous agent seat license usage?

A. traffic analysis historical report B. port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool C. overall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool D. port and agent seat utilization historical report in Cisco Unified Intelligence Center

Discussion 0

Correct Answer: D Vote an answer

Question 3

Which three tasks can an agent perform on the Cisco Agent Desktop? (Choose three.)

A. start a Cisco WebEx session with an SME B. chat with an SME C. send enterprise data to an SME D. send an email to an SME E. transfer a call to an SME

Discussion 0

Correct Answer: B,C,E Vote an answer

Question 4

In the Expression Editor panel of Cisco Unified CCX Script Editor, what are three reasons to use the Java tab? (Choose three.)

A. to pass variables between two different workflows B. to reference a variable of a custom Java Object C. to get a reference to the Contact and Session states D. to invoke a specified method of a custom Java class E. to allow for arguments to be passed to a specified method F. to create an object for the purpose of executing methods on a remote computer

Discussion 0

Correct Answer: B,D,E Vote an answer

Question 5

The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)

A. IP address B. physical MAC C. Cisco Unified CCX version D. hostname E. gateway address

Discussion 0

Correct Answer: A,D,E Vote an answer